UX Researcher, Measurement

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We have an excellent opportunity to join our team as a UX Researcher based in Budapest, Hungary.

Build something new with a world-class team: 

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? 

Who we are: 

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com. 

Your role at Genesys: 

As a UX Researcher, you will lead our research initiatives and studies for our UX measurement program. This role will be responsible for translating qualitative and quantitative data into measures and recommendations. You will collaborate with a small measurement team, consisting of a UX measurement lead and data scientist lead as well as cross-functional teams of design, product management, and engineering. 

What you will do: 

• Managing heuristics evaluations.

• Leading the facilitation of UX baselining studies. 

• Analyzing data from baseline studies, heuristic evaluations, and analytics. 

• Creating surveys for feedback on product improvements.

• Leading research readout sessions to disseminate findings across teams. 

• Evangelizing measurement across the UX and product management organizations.

• Representing UX research across the organization.

What we look for in you: 

• B.S or M.S. in any of the following: HCI, Interaction Design, Industrial Design, Visual Design, and/or related fields. 

• 3+ years of experience as an applied UX Researcher in a product-focused setting. 

• Proficiency in a broad range of research methods – and excitement to share this knowledge with others – including usability measurement and quantitative research methods. 

• Experience with influencing products by executing impactful research and socializing insights that are integrated into decision-making and planning. 

• Ability to turn research insights into recommendations to improve product designs. 

• Ability to develop research tools such as surveys, usability tests, tree tests and other methods. 

• Demonstrated written and verbal communication skills, including techniques to persuade and negotiate and the ability to articulate alternative approaches. 

• Ability to critique designs as a user advocate and to accept research critiques. 

• Demonstrated storytelling, presentation skills and attention to detail. 

• Fully Remote, based out of Hungary.

If a Genesys employee referred you, please use the link they sent you to apply. 

About Genesys: 

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com. 

Reasonable Accommodations: 

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response. 

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. 

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. 

Please note that recruiters will never ask for sensitive personal or financial information during the application phase. 

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If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.