UX Operations Specialist

Compensation Range:

Position Summary

The UX Operations Specialist supports the day-to-day operational needs of the UX organization, spanning research, design, and analytics functions. This role manages intake, project coordination, workflow tracking, and cross-functional communication to keep UX initiatives progressing on schedule. The Specialist partners with Product, PMO, and Marketing teams to align priorities, maintain project management tooling, and oversee budget and vendor coordination. This is a remote, individual contributor position reporting to the Director of Performance User Experience.

Essential Functions:

UX Operations & Execution

• Support end-to-end UX workflows across research, design, and analytics
• Manage intake, tracking, and coordination of UX work across teams, including timelines, stakeholders, vendors, and resources
• Ensure UX work is tracked, updated, and progressing on schedule across projects, flagging risks and dependencies as needed
• Facilitate clear communication across teams and stake holders, including surfacing updates, risks, and dependencies
• Maintain and update tools (e.g., Jira) to ensure visibility into UX work, timelines, and status
• Support ad hoc research and operational needs as they arise within the UX team
• Represent UX teams in key meetings to share ticket and project updates

Intake & Project Coordination

• Ensure UX work is clearly documented and routed appropriately across teams
• Partner with stakeholders to clarify requirements and support readiness for execution
• Coordinate project kickoffs and ensure alignment across teams

Process, Tolls & Reporting

• Maintain and optimize tools (e.g., Jira) and workflows to support UX operations
• Support development of standardized templates, documentation, and processes
• Help prepare and support team status meetings (e.g., agendas, updates, tracking action items) in partnership with UX leadership
• Identify opportunities to improve efficiency and streamline workflows

Budget & Vendor Management

• Lead tracking of UX budgets, including tools, research, and vendor/agency spending
• Coordinate with external vendors and partners on invoicing, timelines, deliverables, and onboarding
• Help ensure resources are aligned to priorities and utilized effectively

Cross-Functional Collaboration

• Partner with PMO and cross-functional teams to align timelines, dependencies, and delivery plans
• Ensure UX work is coordinated within broader program and project plans
• Support coordination across multiple initiatives to maintain alignment and progress

Supervisory Responsibilities: N/A

Requirements

Education/Experience:

• Bachelor’s degree in business operations, project management, or a related field preferred
• 2-3 years of experience in operations, program coordination, or UX/project support roles
• Experience working with cross-functional teams (e.g., Product, Engineering, Marketing)
• Familiarity with UX processes (design, research, testing) and digital/web environments
• Experience using tools like Jira, Asana, Airtable, or similar to track and manage work
• Strong organizational skills with the ability to manage multiple priorities and maintain clear workflows
• Experience coordinating with vendors or external partners is a plus
• updates

Competencies/Technical Skills:

• Strong written and verbal communication skills, with the ability to clearly document and share
• Operational Execution & Attention to Detail: Demonstrated ability to build, manage, and maintain trackers, workflows, and reporting tools to support accuracy, follow‑through, and day‑to‑day accountability across UX initiatives.
• Process Improvement & Problem‑Solving: Experience identifying workflow bottlenecks and implementing practical process improvements that support team efficiency and timely delivery.
• Stakeholder Communication & Reporting: Ability to clearly communicate status, insights, and risks through summaries, dashboards, and reports to support visibility and informed decision‑making.
• Collaboration & Workflow Tools: Proficiency using collaboration and work‑management tools (e.g., Jira, Trello, Asana) to track work, support prioritization, and coordinate across cross‑functional teams.
• Agile Ways of Working: Experience operating within Agile or iterative delivery environments, with the ability to adapt plans and workflows based on feedback, priorities, and evolving needs.
• Experience & Performance Awareness: Working understanding of how user experience connects to performance outcomes (e.g., conversion rates, engagement, ROI), with the ability to support optimization efforts through data and insights.

Location: Remote, USA

Travel: N/A

#LI-Remote

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.