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What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re – consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion is seeking a strategic, technically fluent, and visionary
UX Journey Researcher of Technical Product Management to lead the evolution of our OneTru Solutions Platform—a transformative enablement platform that unifies data, identity, and insights across credit risk, marketing, and fraud prevention. OneTru serves as the connective tissue of our business, integrating disparate data and analytics assets into a cohesive, scalable, and intelligent ecosystem.
In this role, you will bridge end users' workflows with business strategy & technical execution, working across organizational boundaries to deliver a connected, future-ready platform. You will lead workflow discovery and persona-based experience prototypes across teams to help with adoption of our integrated platform, OneTru. This role will be central to driving clarity, usability, and relevance of the platform by embedding deeply into team operations and translating real-world usage into actionable product direction. You will partner closely with Product, Engineering, and functional teams like DSA, Go-to-Market teams and operations to define seamless workflows and internal user journeys, ensuring speed-to-market without compromising long-term architectural integrity.
What You'll Bring:
10+ years in technology and analytics consulting, user research, business process design, or workflow consulting within enterprise technology environments.
Demonstrated success in leading the development and launch of data-driven products from concept to market.
Proven ability to map and synthesize complex workflows into clear, actionable journeys and requirements.
Proven ability to design user experiences and prototypes to translate simplified user journeys.
Deep empathy for internal users like operations, integration and analysts with the ability to translate their needs into plain-English narratives.
Experience collaborating with product and engineering to define MVPs and target states based on journey maps.
Solid understanding of data analytics, machine learning, applied AI, statistical modeling techniques, and levels of technical fluency.
Experience with credit and non-credit data products, including familiarity with FCRA and related regulatory frameworks.
Excellent visual communication, negotiation, and presentation skills, with the ability to influence both technical and non-technical audiences.
Comfortable operating in a fast-paced, agile, and startup-like environment with a bias for action.
Experience applying user-centric design principles to create intuitive and impactful product experiences.
Skilled in developing MVPs and prototypes to test, validate, and iterate product concepts quickly.
Impact You'll Make:
TransUnion is seeking a strategic, technically fluent, and visionary
UX Journey Researcher of Technical Product Management to lead the evolution of our OneTru Solutions Platform—a transformative enablement platform that unifies data, identity, and insights across credit risk, marketing, and fraud prevention. OneTru serves as the connective tissue of our business, integrating disparate data and analytics assets into a cohesive, scalable, and intelligent ecosystem.
In this role, you will bridge end users' workflows with business strategy & technical execution, working across organizational boundaries to deliver a connected, future-ready platform. You will lead workflow discovery and persona-based experience prototypes across teams to help with adoption of our integrated platform, OneTru. This role will be central to driving clarity, usability, and relevance of the platform by embedding deeply into team operations and translating real-world usage into actionable product direction. You will partner closely with Product, Engineering, and functional teams like DSA, Go-to-Market teams and operations to define seamless workflows and internal user journeys, ensuring speed-to-market without compromising long-term architectural integrity.
Cross-Functional Partnership: Drive alignment across Engineering, Data Science, Architecture, and Go-to-Market teams to translate complex business needs into scalable, user-centric platform experiences.
Product Innovation & Enablement: Lead the design and evolution of platform capabilities that accelerate solution development in domains such as credit risk, marketing, and fraud prevention—balancing short-term delivery with long-term strategic vision.
User Journey Research & Mapping: Conduct discovery interviews, shadowing sessions, and workflow analyses across internal and external personas to identify friction points, unmet needs, and opportunities for value creation. Develop and maintain current-state and future-state journey maps for delivery, fulfillment, and analytics workflows.
Experience Design Leadership: Champion a customer-back mindset by collaborating with UX designers to create intuitive, accessible, and scalable experiences. Guide the development of UI designs that align with future-state journeys and drive long-term adoption.
AI/ML Integration: Partner with Data Science teams to embed AI and machine learning into platform features, enhancing automation, decision intelligence, and user personalization.
Platform Strategy & Roadmap Influence: Identify capability gaps within the OneTru platform and collaborate with product teams to shape roadmap priorities. Advocate for enhancements that improve user experience with minimal disruption to operations.
Stakeholder Engagement & Feedback Loops: Engage internal stakeholders and end users to validate concepts, gather actionable feedback, and support go-to-market strategies. Serve as the voice of the user in platform planning and delivery forums.
Workflow Optimization & Change Management: Recommend and document workflow improvements that streamline operations and reduce complexity. Influence requirement shaping to minimize rework and ensure alignment with user needs.
Performance Measurement & Continuous Improvement: Define and monitor key performance indicators (KPIs) to evaluate product success, inform prioritization, and drive iterative enhancements across the user journey.
Consensus Building & Strategic Alignment: Facilitate alignment among UX, Architecture, and Product teams to ensure cohesive user journeys and consistent experience delivery across the platform.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
Pay Scale Information :The U.S. base salary range for this position is $126,700.00 - $190,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.
TransUnion's Internal Job Title:
Sr Advisor, Product ManagementTop Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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