Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
In this role, you will be the bridge between design and code, and a steward of our UI. You’ll design and create the fundamental building blocks of our product to accelerate development and elevate the quality and consistency of our work. You'll also find yourself talking to users, brainstorming product ideas, and reaching outside your role as much as you see fit. Our front-end stack consists of React and TypeScript, and we use Figma for design. While experience with React in particular is an asset, we don’t require it — we believe in quickly learning what's needed.
Responsibilities:
- Build and maintain our design system and UI component library: Work with designers and frontend engineers to establish repeatable best practices for our UI that lead to a consistently excellent user experience, while meeting accessibility standards
- Collaborate with designers, engineers and PMs on product and web experience: Help audit, design, and build foundational UI and UX across the breadth of our product and web surfaces, with an emphasis on prototyping interactions, data visualizations, and expanding the range and quality of solutions
- Interact with end users: Jump in on customer feedback and talk with our users to discuss our UI, watch them use our product, or listen to their top-of-mind challenges
Qualifications:
- 2+ years experience in building web interfaces: You can build high-quality web applications with HTML, CSS and JavaScript, and are familiar with web frameworks such as React. Bonus: you can write unit tests, and you are concerned with front-end performance.
- Curious and informed about web trends: You like to stay abreast of UI/UX trends and the latest innovations in web technology. Bonus: you have some knowledge and interest in helping with front-end infrastructure (build processes, testing libraries, etc.).
- Web accessibility expertise: You are familiar with and driven to create products that meet or exceed accessibility standards. You have an idea of how to resolve common accessibility issues.
- Attention to UX and UI details: You have keen skills in interaction design. You care about grid layout, button and form states and styles, typography, navigation, and way-finding. You have an eye for consistency and polish. Bonus: You have opinions about tables and charts and how to communicate data interactively in effective and compelling ways.
- Excited to educate colleagues: You are a good communicator who is excited to educate and mentor others on best practices. You can write clearly and concisely, and are able to provide critical feedback on code.
- A nose for product and business needs: You are curious about user needs, and are excited to develop and share opinions about product direction, and what will have impact for our users and the business.
The estimated base salary range for this role is $145,000 - $245,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
- Paid parental leave
- Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
- 401(k) plan enrollment
Top Skills
What We Do
At Assembled, we’re on a mission to create a support operations platform that helps companies maintain exceptional customer experiences—no matter what lies ahead. Leading brands use Assembled’s workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.
Assembled is a fast-growing, fast-moving, empathy-driven startup that encourages transparent communication, bias toward action, and open disagreements (without the ego). Come help us build for the teams who are quietly carrying their companies each day—and for the customers who just want answers! You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Palantir, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
