UX Designer

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

UX Designer will help create a unified, seamless, and intuitive experience for call center agents operating in a consultative sales environment. Responsible for designing complex user interfaces and systems that integrate telephony, CRM, and various tools into a cohesive workflow. Designs will directly impact the efficiency, productivity, and satisfaction of sales agents.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Design and optimize user interfaces for call center agents, ensuring a seamless and intuitive experience across telephony, CRM, and other sales tools.
• Conduct user research and usability testing to understand the needs, pain points, and behaviors of call center agents and incorporate findings into design decisions.
• Create wireframes, user flows, prototypes, and high-fidelity designs that address user needs and business goals.
• Collaborate with cross-functional teams, including product managers, developers, and sales representatives, to gather requirements and ensure the design aligns with technical constraints and business objectives.
• Develop and maintain design documentation, including style guides, interaction patterns, and user personas, to ensure a consistent and efficient design process.
• Identify and analyze opportunities for workflow optimization, focusing on reducing agent effort and improving consultation efficiency.
• Work with engineering teams to ensure successful implementation of designs, providing guidance and support throughout the development cycle.
• Stay up-to-date with industry trends and best practices in UX design, especially within call center and sales technology, to continuously improve the agent experience.
• Other related duties as assigned

Required Skills/Abilities:

• Bachelor’s in User Experience Design, Human-Computer Interaction, Graphic Design, or a related field.
• 5+ years of experience in UX design, with a focus on designing for enterprise tools, call centers, or complex systems.
• Demonstrated experience in designing for telephony integration, CRM platforms, or other agent-facing technologies.
• Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.
• Strong understanding of user-centered design principles and practices, as well as experience with qualitative and quantitative research methods.
• Excellent communication and collaboration skills, with the ability to articulate design concepts and decisions to stakeholders and team members.
• Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.

Preferred Skills/Abilities:

• Experience with Agile methodologies and working in a collaborative, fast-paced environment is a plus.
• Master’s degree in User Experience Design, Human-Computer Interaction, Graphic Design, or a related field preferred.

Physical Requirements:

• Must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
• Frequent use of a computer, dual monitors, keyboard, mouse, and other standard office equipment such as a telephone, copier, and printer.
• Must be able to communicate effectively, including exchanging information in person, in writing, by telephone, email or video conferencing.
• Visual and auditory acuity required to perform job duties effectively, including reading, writing, and interpreting information on screens or in print.
• Hand dexterity, fine motor skills needed to operate a keyboard and mouse efficiently
• Reach with hands and arms occasionally

For Hybrid Roles:

• Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.
• Occasionally moves about the office to access files, office machinery, and meet with others.

Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at [email protected]