J.P. Morgan Personal Investing is the UK’s largest truly digital wealth manager, offering clarity and transparency to both seasoned and first-time investors as they seek to achieve their financial goals. J.P. Morgan Personal Investing now manages over £11bn on behalf of over 315,000 clients who have sought the powerful combination of an easy-to-use, adaptable investment service and market-leading human advice. J.P. Morgan Personal Investing offers investments and digital wealth management services direct to consumers.
Job Summary:
As a Lead UX Designer in the J.P. Morgan Personal Investing team, you will play a pivotal role in designing intuitive, engaging web and mobile experiences for our clients. You will collaborate with cross-functional partners—including researchers, content writers, product managers, marketers, commercial teams, and engineers—to create customer-led products and services. You will help shape the design process from discovery to delivery, ensuring our solutions are useful, straightforward, and empowering. Your work will directly impact the client experience and contribute to a high-performing, supportive team culture.
Job Responsibilities:
- Lead key design initiatives end-to-end across mobile and web platforms
- Own design direction from problem framing through detailed execution
- Produce and guide high-quality design outputs, including user journeys, information architecture, flows, prototypes, UI design, and delivery-ready specifications
- Drive a strong discovery-to-delivery loop, partnering with Research and Product teams to test and iterate based on insights
- Ensure experience quality across all touchpoints, focusing on accessibility, usability, and consistency
- Partner strategically with Product and Engineering leadership to align goals, scope, milestones, and success criteria
- Articulate design recommendations and rationale in senior forums, grounded in customer needs and business drivers
- Identify and resolve risks to design quality or delivery early
- Champion effective use of the design system and collaborate to improve patterns and components
- Uphold high standards in design documentation and hand-off quality
- Manage and develop a direct report through coaching, feedback, and career development planning, as well as contribute to a healthy, high-performing team culture in partnership with leadership and peers
Required Qualifications, Capabilities, and Skills:
- Hands-on experience as a Product/UX Designer delivering customer-facing products across mobile and web
- Ability to lead complex initiatives end-to-end with a strong portfolio of outcomes
- Proven stakeholder management and communication skills, influencing cross-functional partners and presenting confidently to senior audiences
- Strong systems thinking, designing for scale, consistency, and maintainability
- Experience applying research and usability testing, comfortable with test-and-iterate methods
- Expert proficiency in Figma and modern prototyping workflows
- Experience managing at least one team member or demonstrated coaching/mentoring capability
Preferred Qualifications, Capabilities, and Skills:
- Experience in Financial Services or Banking, or strong curiosity and willingness to immerse in domain constraints
- Familiarity with Jira and Confluence, and working in environments with strong documentation and governance expectations
- Experience in service design and client journey mapping
#ICBCareers
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.Skills Required
- Hands-on experience as a Product or UX Designer delivering customer-facing mobile and web products
- Experience leading complex design initiatives end-to-end with a strong portfolio of outcomes
- Proven stakeholder management and communication skills, including presenting to senior audiences
- Strong systems thinking and experience designing for scale, consistency, and maintainability
- Experience applying research and usability testing using test-and-iterate methods
- Expert proficiency in Figma and modern prototyping workflows
- Experience managing at least one team member or demonstrated coaching and mentoring capability
- Experience in financial services or banking, or willingness to learn domain constraints
- Familiarity with Jira and Confluence and documentation and governance environments
- Experience in service design and client journey mapping
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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