Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe are looking for an experienced IT Support Technician to join our growing User Technology (UT) Support Team in our São Paulo, Brazil office! 🚀
Here at Wise we're working to create a seamless UT experience by offering all the tools and permissions people need to do the best work they can, and simultaneously avoid being a speed blocker. We have a highly mobile, geographically diverse work environment and currently we look after more than 20 offices of varying sizes.
The teams that support all this are called User Technology (UT). UT comprises autonomous teams that build and maintain everything needed to support our company mission. These teams include device management, conferences and events, network infrastructure, service management and user access management organized into various engineering and support functions. We already have an amazingly dedicated and talented team of 60+ technicians and engineer Wisers.
You’ll be working in a smaller group, in a global team. Most of our work is done locally in the São Paulo office, but you’ll also be supporting our other locations in the Americas, located in Austin, New York, Mexico City. We also give support to co-workers who are traveling or working from anywhere outside of the office.
QualificationsIn this role you will:
- Provide technical support for Wisers seeking assistance
Manage procurement, assets, and inventory of laptops, monitors, printers, and other peripheral tech accessories
Identify and suggest potential areas for improvement
Be an encyclopedia on Wise’s IT products and services
Troubleshoot and repair computer hardware and software
Educate users and colleagues with tools, tech, and security in Wise
Manage provisioning and deprovisioning of devices
Assisting other teams in UT
Participate in internal projects for continuous improvement initiatives
A bit about you:
You have experience providing IT support for Windows and/or Mac OS environments
You enjoy helping people and solving problems by nature
You are an assertive communicator
You are flexible and keen to learn
You identify pain areas and run improvement initiatives until completion
Great sense of humor and able to work under pressure
Passionate about computing and user experience
Comfortable working both independently and as part of the team as the situation requires
Researching solutions and the latest technology is second nature to you
Please apply by submitting your resume in English. Applications in Portuguese will not be considered.
Benefits:
- 🚀 RSU’s in a rapidly growing company
- 💪 An annual self-development budget
- 🩺 Health and dental allowance for you and your dependents
- 💝 Company-paid: Life Insurance, and an EAP program
- ☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
- 🏝️ A paid 6-week sabbatical leave after four years
- 👶🏼 18-weeks of paid parental leave, after a year with us and child care assistance
- 🚌 Transportation vouchers
- 🍕 Meal (708 BRL per month) and food (1,166 BRL per month) vouchers
- 🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Top Skills
What the Team is Saying
What We Do
We’re making a positive, irreversible change in the world of finance. Together.
People on every continent around the world are choosing Wise to help them live, travel and work internationally. We’re the fairest, easiest way to send money overseas.
Built by and for people who live global lives, we make sending money abroad up to 8 times cheaper than the bank. This is money without borders - instant, convenient, transparent and eventually free.
For our customers, using Wise is as simple as sending money from A to B, but behind our app and website is a complex engine of currencies and routes, that’s being designed, built and powered by our talented teams in cities around the world.
We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.
Why Work With Us
We are a mission-driven company, looking to change banking for the better. Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply. So, we’re building a new one. If you're looking for an autonomous work environment, where you'll face cool challenges, learn and grow, you'll like working at Wise
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WISE Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Here at Wise we have a hybrid working model – a mix of working from home and from the office. Wisers can also work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to!
