JustMarkets is a global multifunctional broker that has been shaping the industry since its founding in 2012. With a presence in over 100 countries, JustMarkets is on a mission to create an enticing and transparent trading environment where individuals can unlock their full investment potential.
JustMarkets' goal is to become the world's most customer-centric broker, where everyone can trade and invest in a simple and transparent way. The essence of JustMarkets lies in its core values, which guide every action and shape each process, ensuring that our commitment to these values is reflected in all our endeavors.
The success story at JustMarkets is written by a dynamic and innovative team of dedicated professionals. The diverse team from 10 different countries, and it's what truly sets JustMarkets apart. As a rapidly growing family, JustMarkets is always on the lookout for like-minded individuals who resonate with our culture and values.
Explore opportunities at JustMarkets and become a part of our team of professionals!
Responsibilities
- Efficiently respond and communicate with clients to understand and service their needs via via different communication channels: live chat, messengers, tickets system, phone.
- Effectively analyse customer data to make appropriate recommendations and problem resolutions.
- Resolve product or service concerns by clarifying the customer’s problem, determine the cause, select and explain the best solution to solve the problem, expedite correction or adjustment, follow up to ensure resolution.
- Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business.
- Build rapport with clients and effectively resolve conflicts and contradictions.
- Contribute to team effort by accomplishing related results as needed.
- Commit to meeting quality standards in processing customer queries.
Requirements
- Basic knowledge of work with Google framework (Disc, Sheets, Docs). Experience of resolving difficult issues.
- Experience of communication with angry clients.
- Basic understanding of empathy. Understanding of customer service with ability to identify weak areas.
- Basic knowledge of best CS practice.
- Proficiency speaking and writing in Japanese and English
- Strong interpersonal skills.
- High level of professionalism.
- Attention to detail and punctuality.
- Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards).
- Stable internet connection.
We offer
- Working for a dynamically growing company.
- Challenging but exciting tasks with our own product.
- Training is provided.
- Competitive salary.
- Working on a shift schedule.
- Remote work.
Top Skills
What We Do
JustMarkets is a top-notch online CFD trading brokerage that has over a decade of successful working experience with clients in 180+ countries.
Customer is JustMarkets' core value. We always listen carefully to every feedback we get to ensure that our services and developments help clients achieve their trading goals in the most efficient way. Our multilingual 24/7 customer support is always ready to help every JustMarkets user.
We are attentive to those who help us develop. To do this, we have created a Three-Level IB partner system that allows our affiliates to conduct profitable and transparent business activities with us.
JustMarkets is continuously developing and improving trading conditions, providing the lowest spreads, reducing commissions, and expanding the range of tools to trade Majors, Minors, Indices, Stocks, Metals, and Energies.
JustMarkets Copytrading service is an in-house development that allows users to automatically copy trades of successful traders whose riskiness is ranked using the Risk Score service.
We are all about Markets!
