Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.
Arηs Group was acquired by Accenture in July 2024.
- Providing high quality technical assistance and support services for both internal and external users
- Processing simple and complex service requests and incidents reported via self-service portal, phone, e-mail or in person
- Proposing workarounds, troubleshooting and analysing reported incidents
- Escalating reported issues to domain specific support lines if necessary
- Providing user guidance and advice
- Contributing to knowledge base development
- Contributing to support service improvement
- Creating a positive customer experience
- Preparing digital workplace: configuring, installing, replacing and distributing end user equipment (laptops, screens etc.)
- Executing digital workplace improvement projects eg. mass replacements of end user equipment (laptops, screens etc.)
- Other specific duties as assigned by supervisor
- Bachelor' s degree plus 4 of relevant experience.
- Good knowledge of English equal to C1 according to CERF.
- Excellent practical knowledge of:
- IT end users infrastructure (workstations, printers, peripherals etc.)
- workstations’ operating systems
- identity management
- networking
- complex information systems and their interoperability
- M365 cloud services
- ITIL, especially incident and request fulfilment processes
- using ITSM solutions
- Excellent communication skills (in written and verbal communication)
- Open minded, excellent troubleshooting, analytical and problem solving skills
- Very strong sense of responsibility
- Accuracy and attention to details
- Sense of tact and diplomacy
- Friendly, supportive and helpful personality with co-operative and service oriented attitude
- High level of initiative and ability to work in stressful environment with minimal supervision
- High level of motivation and initiative
Skills Required
- Bachelor's degree plus 4 years of relevant experience
- Good knowledge of English equal to C1 according to CERF
- Excellent practical knowledge of IT end users infrastructure, workstations' operating systems, identity management, networking, complex information systems, M365 cloud services, ITIL, ITSM solutions
- Excellent communication skills
- Strong troubleshooting, analytical and problem solving skills
- High level of initiative and ability to work in stressful environment with minimal supervision
What We Do
Arηs Group is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we’ve grown organically to encompass 16 entities worldwide with over 2,500 employees in Luxembourg, Belgium, France, Greece, Italy, Portugal, Bulgaria and Jordan. With our focus on getting things done, we help our clients achieve their goals with best-of-breed solutions, superior execution and exceptional services. We offer bespoke software development, data science, infrastructure, digital trust and mobile development to government institutions at national and European level, telecom providers, and financial institutions, among others. Our bold company culture is built around working hard and playing hard, with a flat and agile structure that lends itself to efficiency and employee empowerment. We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve.
