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Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.
Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.
We're looking for a motivated self-starter to join our User Support and Operations Team and provide top-quality support to our global users. You will act as an escalation point for fellow employees, resolving complex issues and helping to establish user support strategies. You will build strong Pinner, Partner and stakeholder relationships and support data-driven analysis to identify opportunities for product/service improvement. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role.
Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.
- Manage Support issues on a daily basis: diagnosing the problems and resolving the issues.
- Handle escalations from Pinterest employees.
- Handle escalations from outsourced vendors and contribute to improving their performance.
- Perform bug triaging and partner with engineering to resolve customer issues.
- Organize and execute work at an appropriate pace, as well as balancing competing goals and deadlines.
- On-call weekend and public holidays may be required.
- Minimum of three years experience working in a support role.
- Working knowledge with Zendesk, Jira and Tableau preferable.
- Experience with triaging and troubleshooting technical issues.
- Data analysis skills to frame and break apart problems and effectively build cases to advocate solutions.
- Strong communication skills with the ability to comfortably interact with cross-functional partners.
- Ability to thrive in a fast-paced, dynamic environment.
- French, German or additional language skills a plus.
- This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
This role will need to be in the office for in-person collaboration 1-2 times/quarter, and therefore can be situated anywhere in the country.
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Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require an accommodation during the job application process, please notify [email protected] for support.
What We Do
Pinterest is the visual inspiration platform people around the world use to shop products personalized to their taste, find ideas to do offline and discover the most inspiring creators. Today, more than 460 million people come to the platform every month to explore and experience billions of ideas that have been saved. We’re proud to help people to discover and do what they love.
