At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
monday Service is built for long-term customer success, retention, and expansion across service-driven teams.
We believe customers stay and grow when they succeed from day one. The way teams operate immediately after purchase is critical to long-term value and satisfaction.
monday.com is looking for a User Retention Lead to own the post-sale experience for monday service customers. This is a senior individual contributor role with a clear growth path toward people management.
The role is based in Tel Aviv, Israel.
- 5+ years of experience in customer success, retention, CX, or account-focused roles in B2B SaaS
- Strong understanding of post-sale customer journeys and lifecycle management
- Proven ability to collaborate cross-functionally and influence without authority
- High empathy combined with a structured, problem-solving mindset
- Comfortable owning complex customer situations end to end
- Builder mentality with a passion for creating processes and playbooks
- Strong English communication skills, written and verbal
What monday.com can offer you:
- Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program
- A team that values transparency and collaboration while having fun while we work
- Monthly stipends for food, wellness, and commuter/remote work
- Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops
- Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified.
- We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
- A global work environment with employees in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more
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What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
