User Researcher

Soho, London
Hybrid working: 3 days in the office Tues - Thurs

The Role

Our User Researcher plays a critical role in informing product development through user insights. This role supports product teams by identifying key research needs, conducting user-centred research across the product lifecycle, and delivering actionable recommendations that influence design and strategy. This role supports LiveScore’s goals and objectives as it aims to ensure that business decisions are aligned with real user needs and behaviours. 

As the sole User Researcher within LiveScore Group, you will work closely with Product, Design and wider business stakeholders to understand our users and help shape the products and experiences we build. You will have the autonomy to identify where research can add value, shape research questions, select the right approach and take studies from initial problem through to actionable insight.

The role offers significant exposure across the business and a broad range of research, from exploratory and generative work through to evaluative studies. You will have the opportunity to shape research direction, experiment with new approaches and influence how research is used across LiveScore Group.

If you're looking for a role with genuine autonomy, broad exposure and the opportunity to influence product thinking, this would be a great fit.

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top.

We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities 

• Leads exploratory and generative research to uncover user needs, behaviours, problems and opportunities.
• Partners with Product, Design and wider stakeholders to identify the questions worth answering and where research can add value.
• Connects customer insight to product strategy and the roadmap, helping teams identify and shape opportunities.
• Selects and applies appropriate research methods, balancing generative and evaluative approaches as needed.
• Independently plans and delivers research from problem definition through to actionable recommendations.
• Synthesises qualitative, quantitative and behavioural evidence to generate clear, meaningful insights.
• Builds strong stakeholder partnerships, bringing research into product discovery, decision-making and prioritisation.
• Evolves research practice by introducing new methodologies, approaches and tools, including AI, to improve the quality, efficiency and impact of research.
• Advocates for the customer and confidently challenges assumptions where research provides a different perspective.
• Communicates findings clearly and persuasively, ensuring insights are understood and acted upon.

Skills, Knowledge and Experience

• Skilled in a broad range of qualitative and quantitative research methods, including interviews, usability testing, diary studies, surveys and other generative and evaluative approaches.
• Skilled in independently designing, conducting and analysing research, with strong judgement around methodology and research design.
• Able to translate ambiguous product or business problems into clear research questions and actionable research plans.
• Able to synthesise findings across multiple methodologies and data sources and translate evidence into clear insights and recommendations.
• Understands how research can inform product decisions, identify opportunities and shape the wider roadmap.
• Strong stakeholder management, collaboration and communication skills.
• Competent with research tools such as UserTesting, survey platforms and product analytics tools, or similar.
• Curious and confident in using AI to improve research practice and explore new ways of working.
• Proactive, self-motivated and comfortable working with a high degree of autonomy and ambiguity.

What can we offer? 

• Company Performance Bonus
• Flexible Working Agreements where applicable
• Private Healthcare Scheme + Employee Enhanced Assistance
• Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
• Subsidised Gym Membership
• Annual Travel Card Loan & Ride to Work Scheme
• Life Assurance (x3 salary)
• Contributory Pension Plan
• Virgin Family: Giving you access to exclusive Virgin offers and experiences
• Thursday drinks in the office and regular socials