Job Description:
Senior User Researcher
Salary: Up to £55,100 (DOE)
Location status: Hybrid Working (2 days in the office)
Location: Bupa Place, Manchester or Angel Court, London
Role Type: Permanent
Shift pattern: Full time – 37.5 hours
We make health happen
You’ll sit alongside a passionate and talented multi-disciplinary experience design team, made up of user researchers, product designers, content designers and design operations, who are focused on creating the best digital experiences for Bupa’s customers in the UK.
As a Senior User Researcher you will plan, design, and lead research activities with users that help teams get a deep understanding of the people that use Bupa's products and services. You'll help others create research activities in larger teams and on more complex projects. This research will help to inform proposition, service, content, and interaction design so that our products and services meet the needs of our users and are truly customer centric.
As a function quickly growing in maturity, you will support the User Research team in developing ways of working, establishing new processes and educating others about the power of User Research.
Key Responsibilities
- You will be working alongside a multidisciplinary team of researchers, UX designers, visual designers and content designers to help design experiences for all areas of the business.
- You will be responsible for planning and carrying out user research activities for and with the rest of the team – owning the process end to end and empowering colleagues to get involved.
- You’ll be working as an embedded researcher across two squads
- Spotting opportunities for research to support in the design process, educating colleagues and stakeholders about what we do and how we can support.
- You’ll be contributing to the growth of a team that’s establishing itself and growing in maturity – helping to improve and set up processes and ways of working.
- You’ll be deepening our knowledge of our customers and helping to champion their needs so we can serve them better.
What We’re Looking For
- Around 3- 5 years research experience – most likely as a User/UX researcher but we’re open to candidates from Market/Social research backgrounds who can demonstrate a good level of knowledge/transferable skills.
- Experience across generative and evaluative research methodologies
- Demonstrated ability to lead research projects from start to finish
- Experience of undertaking research with sensitive audiences/around sensitive topics
- Background in working on projects related to accessibility
- Confident working with analytics data (we use Adobe Analytics and FullStory)
- Proven track record of advocating for user research in the design process and making the business case for thorough and impactful research.
- Experience working as part of Agile teams
Benefits
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
Why Bupa
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”. We champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: [email protected]
Time Type:
Full timeJob Area:
PR , Marketing & BrandLocations:
Bupa PlaceSkills Required
- Approximately 3–5 years of research experience, preferably in user or UX research; transferable market or social research experience may be considered.
- Experience with generative and evaluative research methodologies.
- Ability to lead research projects from start to finish.
- Experience conducting research with sensitive audiences or on sensitive topics.
- Experience working on accessibility-related projects.
- Confidence working with analytics data, including Adobe Analytics and FullStory.
- Track record of advocating for user research and building the business case for impactful research.
- Experience working as part of Agile teams.
Bupa Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bupa and has not been reviewed or approved by Bupa.
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Healthcare Strength — Health cover via the UK Health Trust, day‑one medical support for frontline roles, and dedicated women’s health initiatives indicate a robust, health‑centric package. Access to digital GP, nurse lines, and options such as dental and health cash plans further reinforce medical and preventive care breadth.
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Wellbeing & Lifestyle Benefits — Wellbeing programs span mental, physical, emotional, and financial support, with offerings like EAP access, gym discounts, and health assessments. Flexible work and wellbeing programs highlighted in some regions add to lifestyle value.
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Parental & Family Support — Policies include enhanced parental leave in certain UK business units and a family mental‑health support line. Options to extend medical coverage to dependants and family‑oriented allowances strengthen support beyond the individual.
Bupa Insights
What We Do
Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India. For more information, visit www.bupa.com
