User Research Ops Specialist (100% remote-friendly within Spain)

Company Description

Welcome to the good side of tech 👋

You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?

Docplanner at scale

We are leaders in 13 countries so far, and more than 90 million patients trust us every month (we drive over 1 billion clicks per year globally from search engines!). 

210.000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.

How does Docplanner Tech fit here?

At Docplanner Tech we are a diverse group of over 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.

We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us. 

And why should you join us?

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote friendly.

Job Description

As a User Research Ops Specialist, you'll partner with the Research team, Product Design, and Product Management to ensure the efficient execution of research projects. You'll focus on optimizing participant recruitment, managing research operations, and collaborating with cross-functional teams to support research initiatives.

Your responsibilities 

• Partner with researchers to understand their study objectives, determine participant criteria, select sourcing methods, management logistics for participant recruitment. 

• Develop and implement effective recruitment strategies ensuring coordination across internal stakeholders. 

• Collaborate with Legal, Security and Finance teams to refine research tools and processes, ensure compliance with best practices manage and 

• Oversee the acquisition and maintenance of research tools and manage multiple projects simultaneously. 

• Update the knowledge base enhancing discoverability of insights and structuring research repository strategies.

Qualifications

• 2+ years of experience in research operations, project management or related roles, in Product or Customer Success team. 

• Proven ability to establish and lead effective participant recruitment processes ensuring a positive participant experience.

• Experience collaborating with Legal, Security and Finance teams for tool procurement and privacy compliance.

• Familiarity with common UX Research tools and vendor management

• Have experience growing a knowledge management database

• Strong project management, organizational and communication skills. 

• Experience conducting basic data analysis and customer segmentation to support researchers.

• Proficiency in English plus one or more of our languages: Portuguese, Spanish, Polish, Italian or German.

Additional Information

Let’s talk money

• A salary adequate to your experience and skills between 30.000 - 37.000 euro annually. The range is broad so that we can accommodate our roles for all levels of experience, but we will show you the career ladder to explain where we see your skills and impact within the company". Your salary will be, now and always, 100% transparent to you;

• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings;

• Share options plan after 6 months of working with us.

True flexibility and work-life balance

• Remote or hybrid work model with our hub in Barcelona;

• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly);

• Summer intensive schedule during July and August (work 7 hours, finish earlier);

• 23 paid holidays, with exchangeable local bank holidays;

• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first 

• Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental);

• Access to hundreds of gyms for a symbolic fee in partnership for you and your family with Andjoy;

• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.