User Experience Researcher III

The Fan Ecosystem team sits across the Fanatics Company and focuses on the Fanatics App, Enterprise Loyalty, and Enterprise identity. The Fanatics App is becoming the daily home for sports fans - the place they buy, bet, collect, and play from one connected surface.  We build experiences that impact Fans across the whole of Fanatics and back-end tools that empower Fanatics Operating Companies to improve customer experiences within their specific sites and apps. This role sits on the Experience Design team within Fan Ecosystem, representing the customer voice that empowers fan-first decision-making across product, design, and engineering.

We’re looking for a User Experience Researcher to help drive user-centered decision-making across our product teams. In this role, you’ll be responsible for executing research projects that enhance our understanding of fan behaviors, needs, and pain points. You’ll work closely with cross-functional partners to design and conduct research that directly impacts the Fanatics’ customer experience.

• Support the Sr. Manager of UX Research in the daily operations of the UXR program.
• Collaborate with Product, Design, Engineering, and Commercial Teams to develop research plans that align with the product roadmap.
• Manage research intake requests from stakeholders, creating structured research plans that drive alignment and reduce inefficiencies.
• Plan and execute evaluative research for new and existing features.
• Plan and execute discovery research for the future product roadmap. 
• Conduct qualitative customer interviews to generate insights that inform product and design decisions.
• Set up and manage unmoderated user tests.
• Plan, manage, and synthesize quantitative research efforts such as surveys.
• Work with researchers across different Fanatics verticals to gather holistic fan insights and connect learnings across the Fanatics organizations.
• Manage the collection of and reporting on longitudinal health metrics such as NPS and CSAT.
• Own research operations for projects, including screening and recruiting, scheduling, methodology, tooling, synthesis & analysis processes, and socializing insights.
• Ensure holistic analysis of problems by leveraging multiple primary and secondary data sources.
• Synthesize findings into clear, actionable insights and communicate them effectively to non-research audiences including leadership, product, design, engineering, marketing, and commercial teams.
• Advocate for research findings and the voice-of-the-customer in a variety of settings, across communication channels, and across stakeholders.
• Assist in other research operations work such as research participant management, data management, defining and documenting processes, selecting research tools, and standardizing methods.
• In addition to research responsibilities, you will also grow your professional research skills and expertise, work alongside experienced product and design professionals, and have opportunities to perform research in many capacities and methods. 

• 2-4 years of experience in UX research, usability testing, or a related field.
• Strong foundational knowledge of user-centered design principles, and mixed methods research background.
• Ability to synthesize insights and communicate findings in a clear, impactful way.
• Time management skills that support reporting on customer insights quickly and regularly.
• Experience collaborating with cross-functional teams in a fast-paced product development environment.
• Familiarity with research tools such as unmoderated interviewing tools, survey software, transcript apps, and video editing.
• Experience integrating AI into your everyday research work, from research planning, to synthesis and reporting. 
• A business-curious researcher who can apply data toward product decisions and revenue creation.
• Good communication skills (written and spoken), and a comfort level with sharing research results to stakeholders.
• Strong organizational skills with the ability to manage multiple research projects simultaneously.
• Proven collaboration skills and comfort with building connections throughout an organization. 

• Experience with quantitative research methods, strong survey design skills, and data analysis skills.
• Background in human-computer interaction (HCI) or user experience design.
• Experience working within an agile product development environment.
• Embracing ambiguity as an opportunity to make a big difference on an exceptional team of talented people!
• Fearlessness about change, innovation, and meeting new challenges.

• Be part of a growing research team that values collaboration, curiosity, and impact.
• Work on products that shape fan experiences and engagement at scale.
• Influence product decisions through meaningful, user-driven insights.