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The Role
Manages scheduling, capacity planning, delivery governance, portfolio risks, and go-live readiness for data migration projects. Coordinates Sales, Project Management, Resource Management, customers, and technical delivery teams to meet commitments. Maintains schedules, dashboards, metrics, and documentation; leads post-project reviews and process improvements. Supports AI-powered automation, reporting, forecasting, and responsible AI governance while ensuring security, compliance, and data privacy.
Summary Generated by Built In
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
About the role:
As a Technical Program Manager within Technical Services, you will be responsible for managing project scheduling, capacity planning, delivery governance, and go-live readiness for Data Migration initiatives. Working closely with Sales, Project Managers, Customer Success Managers, Resource Management, customers, and technical delivery teams, you will ensure projects are prioritized, planned, and delivered on schedule while balancing organizational capacity and business objectives.
You will play a key role in driving operational excellence through process improvement, automation, AI-enabled solutions, and data-driven decision-making that enhance delivery efficiency, scalability, and customer outcomes. Success in this role requires strong stakeholder management, strategic problem-solving, and the ability to navigate multiple priorities in a fast-paced, customer-focused environment.
Reporting into the Sr Manager, Technical Services
Key Responsibilities:
- Understand customer requirements, technical dependencies, and Data Migration delivery processes to support successful project execution.
- Serve as the primary interface between Sales, Project Managers, Resource Management, and delivery teams for project intake, scheduling, prioritization, and delivery coordination.
- Manage project demand, resource forecasting, and capacity planning activities to balance project workload, delivery commitments, and organizational priorities.
- Coordinate Data Migration project go-live readiness and execution activities with Project Managers and technical delivery teams.
- Monitor project portfolios, identify risks, issues, and dependencies, and drive mitigation and escalation activities when required.
- Maintain project requests, schedules, dashboards, operational metrics, templates, and project documentation.
- Lead post-project reviews, root cause analysis activities, and continuous improvement initiatives to improve delivery outcomes and operational efficiency.
- Successfully manage multiple competing priorities while ensuring alignment to customer commitments and business objectives.
- Identify, evaluate, and support the implementation of AI-powered tools, AI agents, copilots, and intelligent automation solutions that improve project scheduling, reporting, capacity planning, operational visibility, knowledge management, and decision-making.
- Ensure adherence to governance, security, compliance, data privacy, and responsible AI practices.
Skills and Qualifications:
- Experience in Technical Program Management, Project Management, Operations Management, or a related discipline.
- Demonstrated experience managing project schedules, delivery commitments, stakeholder communications, and competing priorities in a customer-facing environment.
- Strong understanding of capacity planning, resource forecasting, workload management, and operational performance metrics.
- Knowledge of Data Migration methodologies, ETL processes, data integration concepts, and systems design principles.
- Experience using project and operational management platforms such as JIRA, Kimble, Smartsheet, Confluence, or similar tools.
- Experience working in production, SaaS, healthcare technology, or customer delivery environments.
- Experience leveraging Generative AI, AI copilots, intelligent automation, or agent-based solutions to improve business processes and operational efficiency.
- Understanding of workflow automation, prompt engineering, AI governance, and responsible AI practices.
- Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills.
- Self-motivated with exceptional organizational skills, attention to detail, and a continuous improvement mindset.
Your key Strengths:
- PointClickCare domain knowledge
- Experience with healthcare technology solutions, including EHR, EMR, Pharmacy, or clinical systems.
- Experience with Microsoft Copilot, Power Platform, AI Builder, Azure AI Services, OpenAI technologies, Anthropic (Claude), or comparable AI platforms.
- Experience developing, implementing, or managing AI agents, digital assistants, chatbots, or workflow automation solutions.
- Familiarity with modern data and analytics platforms such as Databricks, Azure Data Lake, and enterprise reporting solutions.
- PMP, Agile, Scrum, or related project management certifications.
Contract duration is 8 months.
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Skills Required
- Experience in technical program management, project management, operations management, or a related discipline
- Experience managing project schedules, delivery commitments, stakeholder communications, and competing priorities in a customer-facing environment
- Understanding of capacity planning, resource forecasting, workload management, and operational performance metrics
- Knowledge of data migration methodologies, ETL processes, data integration concepts, and systems design principles
- Experience using project and operational management platforms such as JIRA, Kimble, Smartsheet, Confluence, or similar tools
- Experience in production, SaaS, healthcare technology, or customer delivery environments
- Experience leveraging generative AI, AI copilots, intelligent automation, or agent-based solutions
- Understanding of workflow automation, prompt engineering, AI governance, and responsible AI practices
- Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills
- Exceptional organizational skills, attention to detail, and a continuous improvement mindset
- Healthcare technology domain knowledge, including EHR, EMR, pharmacy, or clinical systems
- Experience with Microsoft Copilot, Power Platform, AI Builder, Azure AI Services, OpenAI, Anthropic Claude, or comparable platforms
- Experience developing, implementing, or managing AI agents, digital assistants, chatbots, or workflow automation solutions
- Familiarity with Databricks, Azure Data Lake, and enterprise reporting solutions
- PMP, Agile, Scrum, or related project management certification
PointClickCare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PointClickCare and has not been reviewed or approved by PointClickCare.
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Healthcare Strength — Health and dental coverage appear robust, with wellness and assistance programs reinforcing core medical benefits. Coverage quality stands out relative to other benefit elements.
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Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, and flexible work-from-home options are widely available. Occasional extras like summer half‑day Fridays further expand time-off flexibility.
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Flexible Benefits — A customizable mix is evident through remote/hybrid arrangements, day-one eligibility, and a lifestyle or personal spending account. Benefits such as wellness credits and support resources can be tailored to individual needs.
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The Company
What We Do
PointClickCare is the market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation. We connect post-acute and acute care settings, people and systems like no other company. Our steadfast commitment to our culture and to providing growth opportunities to our employees is evidenced by recent recognition of PointClickCare as one of Canada’s best-managed companies and most admired corporate cultures.
