Jobs at PointClickCare

Develop and maintain scalable Java applications using Spring Boot, RESTful APIs, and relational databases. Collaborate with business and internal teams to refine requirements, automate tasks, debug systems, and perform test-driven validation. Review code, improve products, monitor system performance, and keep software current. The role may also involve cloud platforms, containers, CI/CD, UI frameworks, security protocols, production support, and mentoring.

The Product Marketing Manager develops positioning, messaging, competitive strategy, and go-to-market plans for Skilled Nursing products and AI launches. Responsibilities include creating launch materials, sales enablement tools, training, campaigns, thought leadership, customer insights, competitive guides, and case studies. The role partners with product, sales, and marketing teams to support adoption, pipeline, and revenue growth while serving as a subject matter expert on customer needs and product value.

Administer and improve reliable, scalable infrastructure across on-premises and Azure/AWS environments. Automate provisioning and operational processes with Terraform, Ansible, and scripting. Manage Linux systems, VMware, storage, hardware, networking, security, monitoring, log aggregation, performance tuning, backups, and disaster recovery. Collaborate with development and IT teams to enhance system uptime, security, and operational excellence. Kubernetes, Kafka, IAM, and Active Directory experience are beneficial.

Design, build, test, and support backend services and web front ends. Own software delivery from requirements through production, debug distributed systems, improve reliability and security, automate repetitive work, participate in code reviews and sprint ceremonies, and join the on-call rotation. The role requires Java and Spring development, REST APIs, SQL, automated testing, Git workflows, and some front-end experience.

Provide technical leadership for site reliability engineering, applying software engineering practices to large-scale operations. Design automated, repeatable operational solutions; monitor service objectives, application performance, and business metrics; improve resiliency, efficiency, and cost. Support cloud and on-premise infrastructure, production applications, deployment automation, testing, and vulnerability response. Partner with software development, security, and business teams while promoting Agile practices, change management, training, and operational health.

Designs and leads PointClickCare’s new HR Portfolio Management Office. Responsibilities include creating portfolio governance, capacity management, prioritization, OKR and scorecard frameworks, initiative dashboards, project oversight, dependency tracking, and cross-functional rollout coordination. The role advises the VP of People Strategy & Transformation, represents HR in enterprise planning forums, and influences stakeholders across HR without direct authority.

Develop and maintain scalable Java applications and REST APIs using Spring Boot. Write clean, efficient code, automate tasks, test using TDD, troubleshoot systems, monitor performance, and collaborate with internal teams and vendors. Review code, validate software, apply current technologies, and contribute to product improvements. The role may also involve cloud platforms, containers, CI/CD, security protocols, UI frameworks, on-call support, and mentoring.

Develop and execute pricing, packaging, and monetization strategies for SaaS products. Conduct customer and market research, build financial and pricing models, analyze performance metrics, and recommend improvements. Partner with Product, Marketing, Sales, Revenue Operations, Finance, and Customer Success on product launches, strategic deals, sales enablement, and operational adoption. Use AI tools to support quantitative analysis, scenario modeling, reporting, and pricing optimization.

Leads pricing and packaging strategy, monetization of new products, market and customer analysis, financial modeling, KPI tracking, and discounting optimization. Partners with Product, Marketing, Sales, RevOps, Finance, Sales Enablement, and Customer Success to operationalize pricing decisions, support complex deals, and develop value-based sales tools and training.

The posting provides limited role-specific details. Based on the title, this position focuses on DevOps engineering enhanced by AI tools and practices within a healthcare technology company. The role likely supports cloud infrastructure, deployment automation, reliability, and development operations, but specific responsibilities, technologies, qualifications, compensation, and work arrangement are not provided.

The General Accountant supports multiple subsidiaries through monthly, quarterly, and annual close activities. Responsibilities include general ledger and balance sheet reconciliations, variance analysis, investigation of discrepancies, GL input controls, audit support, and collaboration with Accounts Payable and FP&A. The role also produces management analytics and improves accounting processes while maintaining required controls and documentation. This is a hybrid position based in Mississauga.

Entry-level Sales Development Representative responsible for researching healthcare prospects, conducting cold outreach, scheduling meetings for the VP of Sales, preparing market research, managing follow-up activities, tracking sales metrics, and supporting administrative and special project needs throughout the sales process.

Entry-level Sales Development Representative responsible for researching healthcare prospects, creating outreach plans, cold calling and emailing to schedule meetings, and supporting the VP of Sales. The role includes prospect communication, market research, meeting preparation, follow-up coordination, sales process assistance, database maintenance, performance tracking, calendaring, logistics, and administrative support. This is a six-month contract with potential extension.

Manages collections for strategic customer accounts, including contacting clients about overdue balances, investigating billing issues, reconciling accounts, preparing account analyses, maintaining customer records, and coordinating payments. The role requires strong communication, negotiation, attention to detail, analytical skills, and cross-functional collaboration in a high-volume environment.

Manages accounts receivable escalations for high-volume customer portfolios by preparing collection notices, investigating billing issues, reconciling accounts, coordinating payment plans, and communicating with customers and internal teams. Maintains accurate account documentation, supports collections and payment processing, prepares account analyses, and assists with onboarding and team initiatives.

The Senior Customer Success Manager manages enterprise client partnerships, drives adoption and value from PointClickCare solutions, and engages executive stakeholders. Responsibilities include developing customer success plans, providing strategic guidance, monitoring customer health, mitigating churn, managing escalations, and creating recovery plans for at-risk accounts. The role requires strong communication, relationship management, data analysis, CRM proficiency, and the ability to work independently in a remote environment with travel to client locations.

Manages enterprise customer relationships for PointClickCare’s SaaS solutions, driving adoption, value realization, retention, and account growth. Serves as a trusted advisor to executive stakeholders, develops joint success plans, monitors customer health, mitigates churn, manages escalations, and coordinates cross-functional teams. The role requires strong communication, data analysis, CRM proficiency, healthcare and enterprise account management experience, and travel to client locations as needed.

Build and maintain marketing data pipelines connecting Salesforce, Marketo, and cloud data warehouses. Automate campaign reporting, develop SQL datasets and views, improve attribution and data quality, and support executive marketing pipeline reporting. The role also involves Salesforce and Marketo configuration, documentation, and AI-assisted analytics using tools such as Claude. Candidates will collaborate with Marketing Analytics, Demand Generation, and Marketing Operations.

Build and maintain marketing data pipelines connecting Salesforce, Marketo, and cloud data warehouses. Automate campaign reporting, develop SQL datasets and views, improve attribution and data quality, support CRM and marketing automation configuration, and document data models and processes. Use AI tools such as Claude to accelerate analytics workflows while ensuring reporting accuracy. Partner with Marketing Analytics, Demand Generation, and Marketing Operations to support executive-level pipeline reporting.

The Senior Customer Experience Manager defines, governs, and measures the end-to-end customer experience. The role leads quantitative and qualitative research, coaches internal and external resources, analyzes complex customer and business data, influences stakeholders, and applies insights to strategic and operational challenges. Success requires strong marketing research experience, customer experience measurement expertise, analytical ability, business influence, and proficiency with Excel, PowerPoint, and Power BI. Healthcare and SaaS experience are preferred.