Jobs at PointClickCare

The role involves applying AI/ML techniques to develop model systems for healthcare, collaborating across teams, and conducting R&D.

The Technical Program Manager at PointClickCare will drive complex initiatives by aligning product and engineering teams to deliver measurable value, leveraging AI insights, and fostering empowered team dynamics.

The Technical Program Manager at PointClickCare will orchestrate complex initiatives across products and platforms, driving clarity, alignment, and measurable impact while using AI to enhance delivery and decision-making.

Build and own a versioned, documented gold data layer from silver Lakehouse sources for AI research. Transform, validate, and curate multi-modal datasets, build reusable Databricks/PySpark pipelines, automate quality and labeling, support researcher workflows, and maintain lineage and dataset snapshots for model development and evaluation.

Build and own a versioned, documented gold data layer from lakehouse silver tables for AI research. Transform, validate, and productize multi-modal datasets and pipelines (Databricks/PySpark) to support model development, evaluation, and production ML/LLM workflows while ensuring data quality, provenance, and regulatory controls.

Design, build, and maintain Salesforce-based AI Agents (Agentforce) and intelligent automations. Develop integrations, write and test Apex/JavaScript/Python code, create automated tests, troubleshoot issues, produce technical documentation, support DevOps processes, mentor junior engineers, and collaborate with product and business teams to prototype and deliver AI-driven solutions.

Design, build, and deliver AI-driven Salesforce Agentforce agents and intelligent automations. Develop integrations, test automations, debug Apex/JavaScript/Python code, produce technical documentation, mentor junior engineers, participate in DevOps and QA, and support transformational projects and high-priority incidents.

Lead business-data requirements for analytics and integration initiatives: elicit and document requirements, model data/process flows, design data architecture and ETL approaches, support integrations and migrations, create user stories and test/QA plans, mentor team members, and partner with enterprise teams to ensure data integrity, governance, and reporting capabilities across systems.

The Sr Platform Engineer will develop and enhance platform services, ensuring reliability and security in healthcare applications while leading technical standards and fostering developer enablement.

Lead data-focused business analysis: elicit and document requirements, model data and processes (As-Is/To-Be), design data flows, support integrations, migrations, EDW/reporting decisions, mentor team members, and drive data governance and cataloguing across enterprise systems.

Process and review full-cycle semi-monthly and bi-weekly US payroll for 1,100+ employees using Dayforce. Administer deductions, benefits, garnishments, 401(k)/HSA uploads, timecard audits, W-2 prep, and payroll reconciliations. Serve as payroll SME, respond to employee inquiries, support audits, maintain documentation, and recommend process improvements.

Process and review semi-monthly and bi-weekly full-cycle payroll for US employees using Dayforce; audit timecards, administer deductions and 401K/HSA files, support audits, handle garnishments and employment verifications, resolve payroll inquiries, and maintain payroll documentation and process improvements.

Lead and build strategic finance modelling and analytics focused on pricing and monetization. Develop AI/ML-augmented financial models, scenario analysis, executive reporting, and decision-support tools; partner with FP&A, Sales Ops, and GTM leaders to measure and optimize revenue, margin, and monetization outcomes.

Lead financial modelling and analytics for pricing, monetization, and strategic finance. Build scenario and profitability models, apply AI/ML (LLMs, predictive models) to accelerate modelling and reporting, deliver executive-ready profitability reporting, and partner with FP&A, Sales Ops, and GTM leaders to support strategic decisions.

Lead cross-functional customer operations launches for SaaS healthcare solutions from pilot to commercial availability. Create and manage launch plans, define operational metrics, prioritize resources and budgets, drive improvements, provide risk/issue reporting, and coach teams to ensure customer time-to-value and company time-to-revenue.

Lead cross-functional customer operations launches for new SaaS healthcare solutions. Plan and execute pilots through commercial availability, define launch goals and metrics, manage risks, prioritize resources and budget, drive process improvements, and coach team members to accelerate customer time-to-value and company time-to-revenue.

The Customer Success Manager is responsible for managing client relationships, optimizing the use of solutions, conducting business reviews, and collaborating with internal teams to enhance customer success.

The Principal Software Engineer will design and build scalable platform services for the authorization platform in a healthcare context, mentor team members, and drive architectural decisions.

The Customer Success Manager will manage client relationships, optimize product use, drive customer satisfaction, and develop strategic account plans while collaborating internally to enhance service delivery.

Support production reliability by participating in incident response, building monitoring/observability, automating operations, and improving root-cause analysis. Implement and maintain monitoring, containerized deployments, cloud infrastructure, AI-driven anomaly detection, and automation to reduce toil and improve system resilience.