Jobs at PointClickCare

Lead strategy and execution for customer engagement and advocacy programs across online communities, user groups, nurture campaigns and cross-functional channels. Drive platform roadmap, integrations, content curation, community moderation, measurement and insights to grow customer champions, improve adoption, reduce churn, and inform product and marketing teams.

Lead strategy and execution of customer engagement and advocacy programs across online communities, user groups, nurture campaigns and integrations. Drive community growth, moderation governance, stakeholder alignment, cross-functional campaign activation, data-driven insights to improve adoption, reduce churn, and demonstrate business value.

Lead and manage high-visibility customer support escalations, coordinate cross-functional resolution with engineering/product/customer success, build the escalation management function and processes, use data to drive incident response and customer recovery plans, and communicate outcomes to technical and executive stakeholders.

Lead and coordinate high-visibility customer escalations across engineering, product, customer success, and support. Build the escalation management function, create data-driven recovery plans, use metrics to improve processes, and communicate outcomes to technical and executive stakeholders.

Build and own a versioned, documented gold data layer from lakehouse silver tables for AI research. Transform, validate, and productize multi-modal datasets and pipelines (Databricks/PySpark) to support model development, evaluation, and production ML/LLM workflows while ensuring data quality, provenance, and regulatory controls.

Build and own a versioned, documented gold data layer from silver Lakehouse sources for AI research. Transform, validate, and curate multi-modal datasets, build reusable Databricks/PySpark pipelines, automate quality and labeling, support researcher workflows, and maintain lineage and dataset snapshots for model development and evaluation.

Use real-time and historical healthcare data to prepare, clean, analyze, and visualize metrics and dashboards (Tableau). Extract data via SQL, interpret results, share insights and recommendations with internal and external stakeholders, respond to ad-hoc analytics requests, and ensure deliverable quality through peer review.

Use real-time and historical healthcare data to prepare, analyze, visualize, and report on metrics and trends. Build and update Tableau dashboards, write complex SQL queries, extract and clean data, provide insights and recommendations, respond to ad hoc requests, and collaborate with internal and external stakeholders.

The Principal Software Engineer will design and implement features, write production-grade code, mentor team members, and ensure technical excellence within a Scrum team.

Lead strategic talent development for assigned business functions by designing and delivering multi-modal learning programs, managing instructional design projects end-to-end, partnering with HR and business leaders to assess skills gaps, running workshops/off-sites, and monitoring learning metrics for continuous improvement.

Lead and scale UX, content design, and research across a multi-product B2B healthcare platform. Define experience strategy, governance, design systems, and AI-enabled workflows; partner with Product and Engineering; build and coach design teams; drive measurable improvements in usability, adoption, accessibility, and customer satisfaction.

Lead and scale UX, content design, and user research across a complex B2B healthcare product portfolio. Define experience strategy, governance, design system adoption, AI-enabled interactions, and measurable UX quality metrics. Partner with Product and Engineering, reduce ambiguity, embed UX early in discovery, and build high-performing design teams to improve usability, adoption, accessibility, and customer satisfaction.

The Accounts Receivable Specialist manages collections for a portfolio of strategic customer accounts. Responsibilities include contacting clients about overdue balances, researching billing issues, reconciling accounts and unapplied payments, maintaining customer records, preparing account analyses, coordinating pre-authorized payments, and supporting recovery efforts with internal teams. The role requires strong communication, negotiation, attention to detail, analytical ability, and experience working in a fast-paced, cross-functional finance environment.

The Accounts Receivable Specialist manages collections for strategic customer accounts, communicates about overdue balances and billing inquiries, reconciles accounts and unapplied payments, researches billing issues, prepares account analyses, maintains customer records, coordinates pre-authorized payments, and supports recovery efforts with internal teams and clients.

Designs enterprise-grade AI/ML platforms and architectures for agentic systems, RAG pipelines, and multimodal applications. Establishes GenAI infrastructure standards, governance, security, compliance, observability, and cost optimization practices. Evaluates AI technologies and vendors, creates reference architectures, and partners with product and engineering teams to deliver scalable cloud-native solutions across AWS and Azure.

This role involves dynamic sales in healthcare technology, focusing on areas like channel sales and account management, with a mission to improve lives.

Seeking dynamic sales professionals in healthcare, SaaS, or enterprise software to join PointClickCare and make a difference through innovative technology.

The Senior Software Engineer will develop software by writing clean, efficient code, automate tasks, and collaborate with teams to enhance products, emphasizing TDD and API development.

The Senior Software Engineer will develop and maintain software solutions, write efficient code, perform testing, and collaborate with teams to enhance product performance.

The Income Tax Manager will manage income tax reporting and compliance for US and Canadian tax, mentor team members, and support special projects.