Jobs at PointClickCare

The Senior Customer Experience Manager defines, governs, and measures the end-to-end customer experience. The role leads quantitative and qualitative research, coaches internal and external resources, analyzes complex customer and business data, influences stakeholders, and applies insights to strategic and operational challenges. Success requires strong marketing research experience, customer experience measurement expertise, analytical ability, business influence, and proficiency with Excel, PowerPoint, and Power BI. Healthcare and SaaS experience are preferred.

The Senior Customer Experience Manager defines, governs, and measures the end-to-end customer experience. Responsibilities include leading quantitative and qualitative research, analyzing complex data, developing CX measurement protocols, influencing stakeholders, coaching internal and external resources, and applying insights to strategic and day-to-day business challenges. The role partners across the organization to improve customer experience and business outcomes.

Lead enterprise Salesforce architecture by translating business requirements into scalable Salesforce solutions, driving taxonomy and domain alignment, managing architecture reviews, guiding integrations and data migrations, developing technical standards and roadmaps, and mentoring teams to deliver large-scale CPQ/Product-to-Cash and SaaS implementations.

Design and govern the end-to-end Product-to-Cash Salesforce architecture (quoting through revenue recognition). Coach engineers, produce HLD/LLD, manage roadmaps, build POCs, architect billing platforms, govern integrations, apply AI-first solutions (Agentforce/Claude), and ensure scalability, security, and alignment with enterprise architecture.

Lead Salesforce Product-to-Cash architecture, coach engineers, design HLD/LLD and roadmaps, govern integrations and billing systems, build POCs, apply AI-first solutions, and ensure scalable, secure Revenue Cloud/CPQ implementations across quoting, billing, invoicing, and revenue processes.

Lead enterprise Salesforce architecture and taxonomy design, aligning business domains and technology. Drive technical strategy, standards, integrations, data migration, CPQ/Product-to-Cash implementations, architecture reviews, and cross-team collaboration to deliver scalable, secure Salesforce B2B SaaS solutions.

Develop and maintain scalable Java and big data applications across the software development lifecycle. Build distributed data-processing tools, REST APIs, and automation; analyze and debug systems; conduct test-driven validation; review code; and collaborate with internal teams and vendors. The role works with technologies including Apache Hudi, Trino, Spark, Kafka, cloud storage, and distributed computing platforms while promoting performance, reliability, modern engineering practices, and continuous technical improvement.

The Senior Financial Analyst prepares financial statements, Audit Committee and Board materials, reporting, disclosures, and technical accounting analyses. The role coordinates external audits, supports month-end close, reconciliations, internal control monitoring, risk documentation, and accounting standard implementation. It also identifies opportunities to apply AI and automation, supports special finance projects, and partners with finance and business leaders to improve reporting accuracy and efficiency.

Legal Counsel will draft and negotiate complex commercial, technology, SaaS, privacy, and partnership agreements while supporting corporate governance, subsidiary management, intercompany matters, and strategic transactions. The role requires independently managing sophisticated legal issues, balancing risk with business objectives, advising stakeholders, and contributing to legal process improvement and emerging technology initiatives.

The Process Analyst partners with senior leaders and cross-functional teams to analyze, redesign, and improve business processes. Responsibilities include conducting discovery workshops, documenting requirements and process maps, performing gap and impact analyses, coordinating initiatives, supporting user acceptance testing, and guiding continuous improvement efforts. The role uses AI and automation to enhance workflows and requires strong facilitation, communication, project management, and stakeholder alignment skills.

Analyzes and redesigns business processes across Sales, Success, Professional Services, and Support. Leads discovery workshops, gap and impact analyses, requirements gathering, process mapping, stakeholder alignment, User Acceptance Testing, and cross-functional implementation. The role also promotes AI and automation, contributes to continuous improvement practices, and advises senior leaders on strategic operational initiatives.

Leads end-to-end UX research for healthcare products, including discovery planning, participant recruitment, interviews, surveys, usability testing, analysis, and synthesis. Translates qualitative and quantitative findings into product and design recommendations, partners with Product, UX Design, Engineering, and customer teams, communicates insights to leadership, and provides research project leadership.

Senior UX Researcher plans and leads mixed-method research, including participant recruitment, interviews, surveys, usability testing, analysis, and synthesis. The role translates customer insights into product strategy and UX design recommendations, partners with Product, Design, Engineering, and other stakeholders, communicates findings to leadership, and provides research project leadership. Healthcare or regulated-industry experience is preferred.

Manages scheduling, capacity planning, delivery governance, portfolio risks, and go-live readiness for data migration projects. Coordinates Sales, Project Management, Resource Management, customers, and technical delivery teams to meet commitments. Maintains schedules, dashboards, metrics, and documentation; leads post-project reviews and process improvements. Supports AI-powered automation, reporting, forecasting, and responsible AI governance while ensuring security, compliance, and data privacy.

Manages scheduling, capacity planning, delivery governance, and go-live readiness for data migration projects. Coordinates Sales, Project Management, Resource Management, customers, and technical delivery teams to prioritize and deliver projects. Monitors portfolios, risks, dependencies, metrics, and documentation while leading continuous improvement. Supports AI-enabled automation, responsible AI practices, stakeholder management, and operational efficiency in a customer-focused healthcare technology environment.

Develop and maintain scalable Java and Spring Boot applications throughout the software development lifecycle. Collaborate with business stakeholders, internal teams, and vendors to refine requirements and improve products. Write clean code, REST APIs, automation scripts, and test-driven automated tests; analyze and debug systems; conduct performance monitoring; review code; and keep software current. The role also involves mentoring opportunities, production support, and collaboration in a hybrid Waterloo setting.

Executive leader responsible for defining and scaling PointClickCare’s enterprise data products strategy. Owns customer-facing data products, APIs, interoperability, marketplace capabilities, data monetization, and AI-enabled solutions. Leads portfolio strategy, investment priorities, commercial growth, partnerships, and ecosystem expansion while balancing privacy, regulatory compliance, and intellectual property protection. Builds and develops a senior product leadership organization and influences corporate strategy, customers, partners, analysts, and cross-functional stakeholders.

Leads Product Operations for Product and Engineering, establishing portfolio planning, governance frameworks, operating cadences, performance reporting, and decision-support processes. Partners with executive and cross-functional leaders to improve prioritization, execution predictability, organizational alignment, and operational effectiveness. Oversees continuous improvement, risk mitigation, product management capability development, and the leadership and development of Product Operations teams.

Leads Product Operations across Product and Engineering by establishing portfolio planning, governance frameworks, operating cadences, performance reporting, and decision-support processes. Partners with executive and cross-functional leaders to improve prioritization, execution predictability, organizational alignment, and operational effectiveness. Oversees portfolio visibility, risk mitigation, continuous improvement, and development of Product Operations staff and leaders.

Executive product leader responsible for PointClickCare’s enterprise Data as a Product strategy, customer-facing data products, APIs, interoperability, marketplace capabilities, monetization, and AI-enabled solutions. The role owns portfolio strategy, investment priorities, commercial growth, ecosystem partnerships, and executive stakeholder alignment while leading a senior product organization. Responsibilities also include organizational development, succession planning, regulatory and intellectual property considerations, and representing data strategy to customers, partners, analysts, and industry organizations.