Jobs at PointClickCare

Provides advanced customer support for cloud-based healthcare and EHR solutions. Responsibilities include triaging and resolving technical cases, managing escalations, maintaining CRM records and knowledge articles, building client relationships, supporting team training, and improving service processes and performance. The role requires customer support experience, API and service technology knowledge, strong prioritization, critical thinking, and familiarity with long-term care workflows.

Leads strategic and tactical UX research for healthcare products, including discovery planning, participant recruitment, interviews, surveys, usability testing, analysis, and synthesis. Translates qualitative and quantitative findings into product and design recommendations, communicates insights to leadership, and provides project leadership. Collaborates with Product, UX Design, Engineering, Customer Success, Data Science, and subject matter experts. This six-month contract requires approximately four customer-site trips annually.

Leads the partnerships team and manages the full partner lifecycle, including identification, negotiation, onboarding, go-to-market execution, and performance management. Owns PointClickCare’s data strategy, developing authorized data access pathways for customers and vendors. Collaborates with Product, Engineering, Sales, Marketing, Corporate Development, Legal, and Regulatory teams to execute the data strategy roadmap, establish governance processes, and manage partner and stakeholder relationships.

Leads the partnerships team and oversees the full partner lifecycle, including identification, negotiation, go-to-market execution, onboarding, and performance management. Develops PointClickCare’s data strategy and authorized data access processes for customers and third-party vendors. Collaborates with Product, Engineering, Sales, Marketing, Corporate Development, Legal, and Regulatory teams to deliver a compliant data strategy roadmap aligned with market and customer needs.

Provide customer support for cloud-based healthcare and billing solutions used by senior living and long-term care facilities. Resolve technical issues through phone, email, chat, and remote sessions; document problems in Salesforce Service Cloud; collaborate across departments; coordinate issue-resolution meetings; and maintain knowledge of product releases, AI tools, and healthcare SaaS workflows.

Develop and test full-stack web applications in an Agile, cross-functional environment. Responsibilities include front-end and back-end development, database design, unit testing, software implementation, and collaboration with developers, business analysts, and quality analysts. The role involves enterprise application technologies, APIs, mobile and hybrid applications, ongoing professional development, and opportunities for advancement.

Drives customer adoption, retention, and value realization through scalable digital engagement programs. Builds customer journeys, campaigns, events, content, dashboards, and communications using customer data and automation. Partners with Customer Success, Marketing, Product, Support, and Sales to deliver one-to-many programs, optimize engagement, share customer insights, and improve outcomes across healthcare technology customer segments.

Drives customer adoption, retention, and value realization through scalable digital customer success programs. Builds customer journeys, campaigns, digests, reviews, events, and educational content using Gainsight and Pendo. Analyzes usage and engagement data, segments audiences, tests communications, tracks KPIs, and collaborates with Customer Success, Marketing, Product, Support, and Sales. The role also gathers customer feedback, improves program workflows, and explores AI-assisted personalization.

Own product strategy, roadmap, backlog, and delivery for senior living healthcare software. Partner with engineering, UX, clinical, customer success, sales, and marketing teams to discover customer needs, prioritize investments, manage agile delivery, launch products, and improve outcomes. Serve as the customer voice, define requirements, evaluate competitive opportunities, quantify ROI, and guide products through the full lifecycle, including AI-powered care workflows.

Own product strategy, roadmap, backlog, and execution for senior living software products. Lead discovery through delivery, represent customer needs, write user stories and acceptance criteria, prioritize investments using data, and collaborate with engineering, UX, clinical, sales, marketing, and customer success teams. Drive Agile product development, launches, customer engagements, competitive analysis, and AI-powered care innovation across a healthcare technology platform.

Leads enterprise application development across Salesforce, NetSuite, billing, and integrated platforms. Designs and implements complex solutions, automates testing and workflows, performs incident analysis, improves architecture and integrations, and reduces technical debt. Acts as a subject matter expert, mentors engineers, reviews code, guides vendors, promotes DevOps and AI adoption, and supports strategic modernization initiatives.

Leads complex application development and modernization across Salesforce, NetSuite, billing, and integrated platforms. Develops production-grade code, automation, integrations, and AI workflows; oversees testing, incident analysis, technical architecture, and vendor delivery. Serves as a subject matter expert, mentors engineers, establishes engineering and DevOps best practices, reviews code, reduces technical debt, and supports strategic enterprise initiatives.

Own the revenue cycle management product strategy, roadmap, investment cases, and measurable outcomes for foundational financial workflows in senior care. Lead customer discovery, prioritize platform capabilities, guide cross-functional delivery, define data foundations, and support adoption and go-to-market execution. Partner with engineering, UX, sales, marketing, customer success, legal, and customers to deliver scalable healthcare technology products.

Own go-to-market execution and adoption for assigned enterprise healthcare products. Develop positioning, launch plans, beta programs, customer validation, sales enablement, and cross-functional readiness. Monitor adoption, usage, and revenue metrics; synthesize customer and competitive intelligence; support strategic deals and executive engagements; and influence product roadmap decisions. The role partners closely with Sales, Marketing, RevOps, Customer Operations, Support, and Product teams.

Own go-to-market execution and adoption for assigned enterprise software products. Develop positioning, launch plans, beta programs, customer validation initiatives, sales enablement, and cross-functional readiness. Monitor adoption, usage, and revenue metrics while gathering customer and competitive insights to inform product roadmaps. Support strategic deals, executive customer engagements, and commercialization efforts across Sales, Marketing, RevOps, Customer Operations, and Support.

Designs and builds scalable healthcare platform services supporting clinical operations. Responsibilities include making architectural decisions, developing reliable and high-performing systems, collaborating with product and clinical teams, mentoring engineers, and contributing to testing, observability, incident response, and modern AI-augmented development practices. The role requires expertise in Java or Python, cloud-native distributed systems, databases, APIs, microservices, React, CI/CD, infrastructure as code, and production reliability.

Build and scale cloud-native platform services supporting healthcare workflows. Responsibilities include architectural decision-making, distributed systems development, REST APIs and microservices, reliability and performance ownership, collaboration with product and clinical teams, mentoring, automated testing, observability, incident response, and on-call support.

Lead complex, cross-functional software programs spanning product, engineering, infrastructure, and platform teams. Translate strategy and OKRs into execution plans, manage dependencies and risks, improve delivery flow using metrics and AI-driven insights, and facilitate alignment among senior stakeholders. Coach teams toward empowered, data-driven delivery while shaping program processes, tools, and operating culture.

Lead complex technical programs spanning product, engineering, infrastructure, and platform teams. Translate strategy and OKRs into execution plans, manage dependencies and risks, improve delivery flow using metrics and AI-driven insights, and facilitate alignment among technical and executive stakeholders. Coach teams toward empowered, data-driven delivery while shaping scalable program processes, tools, and operating practices.

Provide empathetic technical support for cloud-based healthcare applications used in long-term care. Troubleshoot issues through log analysis, research, and reproduction; document customer interactions and resolutions; collaborate with technical teams; maintain knowledge resources; and meet service-level KPIs. The role requires understanding clinical workflows, customer expectations, and SaaS support processes, with weekday evening coverage and occasional overtime, weekend, holiday, and on-call shifts.