Jobs at PointClickCare

Review, validate, and enter contract data across the contract lifecycle; ensure accuracy, completeness, and compliance with Legal standards; maintain CLM/CRM records; generate reports and analyze contractual data; identify and escalate discrepancies; collaborate with Legal, Compliance, Sales, and Finance; use approved AI tools and spreadsheets to improve processes and reporting; support documentation and continuous improvement.

Own reliability, observability, and security for AI/ML platforms (data processing, workspaces, labeling, model serving). Build IaC and automation, define SLOs/error budgets, run incident response and DR exercises, implement security controls, mentor engineers, and optimize cost, capacity, and operational standards across cloud environments.

Manage enterprise customer relationships to ensure adoption and value of PointClickCare solutions. Deliver joint success plans, act as trusted advisor to executives, mitigate churn with turnaround strategies, analyze customer data, collaborate cross-functionally, and travel to client sites as required.

Quota-carrying field sales role driving revenue across a territory of payer accounts through strategic account planning, consultative selling, and complex deal execution. Builds executive relationships, aligns solutions to customer outcomes, negotiates deals, and orchestrates internal partners. Uses CRM, sales enablement, and approved AI tools to manage pipeline, forecast, and improve productivity.

Manage enterprise customer relationships to drive adoption and value of PointClickCare solutions. Serve as trusted advisor to executive stakeholders, own customer success plans, mitigate churn with save plans, collaborate cross-functionally, and use data to inform strategy and expand accounts.

The Senior AI-Enabled DevOps Engineer will design and manage cloud infrastructure, build CI/CD pipelines, support AI deployments, and improve reliability through automation and collaboration with software teams.

The Finance Contracts Analyst ensures accurate billing by reviewing contracts, managing invoicing processes, and collaborating with teams to resolve discrepancies.

As an Intermediate AI-Enabled DevOps Engineer, you will support and improve cloud infrastructure and CI/CD pipelines, automate operational tasks, and monitor system health while working closely with senior engineers.

The Senior Product Manager will lead the AI product roadmap for Revenue Cycle Management, focusing on AI-driven billing solutions and metrics measurement, while collaborating with cross-functional teams to deliver value.

The Senior Product Manager - Platform Services will oversee the strategy and execution of platform capabilities, managing APIs and shared services while collaborating with internal teams and stakeholders to ensure successful product outcomes.

The Senior Product Manager will drive the AI product roadmap for Revenue Cycle Management, overseeing product lifecycle and collaboration with various teams to enhance billing workflows with AI integration.

The Senior Product Manager will own the platform services roadmap, manage APIs and shared services, engage cross-functional teams, and drive product value, ensuring alignment with company strategy and customer needs.

The role involves applying AI/ML techniques to develop model systems for healthcare, collaborating across teams, and conducting R&D.

The Technical Program Manager at PointClickCare will drive complex initiatives by aligning product and engineering teams to deliver measurable value, leveraging AI insights, and fostering empowered team dynamics.

The Technical Program Manager at PointClickCare will orchestrate complex initiatives across products and platforms, driving clarity, alignment, and measurable impact while using AI to enhance delivery and decision-making.

The Director of Finance, Controllership oversees accounting processes, financial reporting, and compliance, driving improvements through collaboration and technology.

The Database Reliability Engineer manages the cloud database infrastructure, improves processes through automation, liaises with engineering teams, and enhances database performance and availability.

The Database Reliability Engineer manages and maintains cloud-based database infrastructures for SaaS applications, focusing on automation, process improvement, and collaboration with engineering teams.

Lead business-data requirements for analytics and integration initiatives: elicit and document requirements, model data/process flows, design data architecture and ETL approaches, support integrations and migrations, create user stories and test/QA plans, mentor team members, and partner with enterprise teams to ensure data integrity, governance, and reporting capabilities across systems.

Lead data-focused business analysis: elicit and document requirements, model data and processes (As-Is/To-Be), design data flows, support integrations, migrations, EDW/reporting decisions, mentor team members, and drive data governance and cataloguing across enterprise systems.