About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
We're looking for a seasoned professional with extensive knowledge of the US credit originations and account-opening lifecycle to lead the operational management and optimisation of our credit card originations processes. The Credit Originations SME will bring deep understanding of application intake, underwriting support, and decisioning to support daily operations and drive compliant, efficient onboarding of new accounts.
Qualifications- Extensive knowledge of the US credit originations and account-opening ecosystem, gained from previous experience at a bank, issuer processor, or fintech lender
- Deep understanding of the end-to-end originations lifecycle: application intake, identity verification, credit decisioning, underwriting support, funding, and account set-up
- Strong knowledge of credit bureau data and scoring (Experian, Equifax, TransUnion), decisioning engines, and risk-based pricing
- Working knowledge of KYC / KYB / CIP and AML requirements as they apply to account opening
- Familiarity with the regulatory framework governing originations, including Regulation B (ECOA), Regulation Z (TILA), FCRA, and adverse action requirements
- Proven ability to act as the central point of contact for the operations team on all things US credit originations, responding to queries and sharing insight from industry experience
- Skilled at building strong relationships across departments (e.g. Implementations, Operations, Product, Risk) to foster teamwork and alignment on goals
- Experience owning an operational learning strategy for US credit originations, upskilling internal teams and sharing knowledge and best practice
- Comfortable working in a fast-paced environment where client service and understanding are critical to success
- Exceptional oral and written communication skills in English, with the ability to adapt style and language for diverse audiences
- Strong attention to detail and a methodical approach
- Effective time management, with a strong sense of urgency and the ability to prioritise workloads
- Able to work effectively both independently and as part of a team
Desirable
- Familiarity with Mastercard, Visa, Amex, and Discover originations requirements and platform functionality
- Exposure to fraud and identity verification tools used at point of application
- LoanPro, Taktile and Bloom experience
We are committed to fostering a diverse, equitable, and inclusive workplace where all employees and prospective staff are treated with respect and provided equal employment opportunities, regardless of race, color, religion, sex, national origin, age, marital status, disability, veteran status, or any other characteristic protected by applicable law.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Skills Required
- Extensive knowledge of the US credit originations and account-opening ecosystem from experience at a bank, issuer processor, or fintech lender
- Deep understanding of application intake, identity verification, credit decisioning, underwriting support, funding, and account setup
- Strong knowledge of Experian, Equifax, TransUnion, decisioning engines, and risk-based pricing
- Working knowledge of KYC, KYB, CIP, and AML requirements for account opening
- Knowledge of Regulation B, Regulation Z, FCRA, and adverse action requirements
- Ability to serve as the central operations contact for US credit originations
- Ability to build relationships across Implementations, Operations, Product, and Risk teams
- Experience owning an operational learning strategy and upskilling internal teams
- Ability to work effectively in a fast-paced, client-focused environment
- Exceptional oral and written English communication skills
- Strong attention to detail and methodical approach
- Effective time management, prioritization, and sense of urgency
- Ability to work independently and collaboratively
- Familiarity with Mastercard, Visa, American Express, and Discover originations requirements and platforms
- Exposure to fraud and identity verification tools used at application
- Experience with LoanPro, Taktile, or Bloom
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
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