Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Job Description:-
- Application Support experience with working knowledge on Unix, database, and basic
- knowledge on any programming Language like JAVA/C++/scripting language etc.
- Good communication with analytical and problem solving skills
- Ability to handle/manage incidents and effectively communicate with users, application
- owner and senior stake holders across all areas
- Identify recurring failures, Debug or Deep Dive in to the cause of the Issue, Identify
- Impact, Manage Escalation or Incident
- If there is a Bug in existing code (Providing Line of Code that cause the failure), escalate
- to L3 for a Fix
- Or Identify if it is a Migration Issue and Coordinate the Fix
- Drive Issues to resolution with L3 and reduce/eliminate the # of Failures
- Follow the L3 escalation process
Qualifications
Basic Qualifications :-
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 4 years of experience within the Information Technologies.
** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Note:-
- This is a Full-Time Permanent job opportunity for you.
- Only US Citizen, Green Card Holder, GC-EAD, H4-EAD & L2-EAD can apply.
- No OPT-EAD, TN Visa & H1B Consultants please.
- Please mention your Visa Status in your email or resume.
Skills Required
- Application support experience on Unix
- Database experience
- Basic programming knowledge (Java/C++/scripting)
- Good communication, analytical and problem-solving skills
- Incident management and stakeholder communication
- Ability to identify recurring failures and perform deep-dive debugging
- Follow L3 escalation process and coordinate fixes with L3
- Bachelor's degree or equivalent experience
- At least 4 years experience in Information Technologies
- Authorization to work in the U.S. without sponsorship (US Citizen, Green Card, GC-EAD, H4-EAD, L2-EAD)
What We Do
SonSoft Inc. is a global consulting and IT services firm specializing in software development, software consultancy, and Information Technology Enabled Services (ITES). The company provides a range of expertise including business consulting, systems integration, application development, and product engineering, helping clients re-engineer and re-invent their businesses to compete in a changing marketplace.
