Position Summary
Responsible for managing the day-to-day administration and strategic oversight of multiple regional Groupfacts customer accounts, ensuring exceptional service delivery and client satisfaction
Job Responsibilities
1. Account Administration: Oversee daily operations for multiple regional Groupfacts customers, ensuring accuracy and compliance across all processes.
2. Client Liaison: Serve as the primary point of contact between clients, internal MetLife teams, and third-party administrators to resolve issues and provide alternative solutions.
3. Project Leadership: Respond to client requests, lead projects, and recommend plan design alternatives to meet client needs.
4. Client Engagement: Coordinate and facilitate client meetings (in-person or virtual), preparing agendas, presentations, and supporting materials.
5. Implementation Support: Partner on onboarding new clients and adding MetLife product lines to existing customers
6. Continous Improvement: Participate in strategic planning sessions to drive continuous improvement.
7. Cross-Functional Collaboration: Coordinate with cross-functional teams to address customer requests/concern
8. Compliance & Documentation: Process documentation by developing manuals to ensure compliance and operational excellence.
9. Operational Excellence & Stakeholder Management: Ensure operational excellence by resolving escalations, driving root cause analysis, implementing process improvements, conducting stakeholder reviews, and delivering accurate reporting to support informed decision-making
Education, Technical Skills & Other Critical Requirement
Education
• Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience
(In Years)
• Minimum 7-8 Years of experience in Insurance industry
Technical Skills
Ø Communication: Excellent organizational, interpersonal, and written/verbal communication skills.
Ø Time Management: Ability to work independently, manage time effectively, and meet client deadlines.
Ø Project Management: Strong skills in problem-solving, analytical thinking, attention to detail, and decisiveness.
Ø Multitasking: Capable of handling multiple priorities, adapting to changing deadlines, and remaining flexible.
Ø Client Management: Ability to balance client expectations with organizational capabilities.
Ø Technical Skills: Proficiency in Microsoft Office Suite; familiarity with MetLife systems and group products.
Ø Professional Growth: Self-motivated, proactive in learning and personal development.
Ø Product Expertise: Firm knowledge of group products, services, and systems, with ability to apply analytical skills to their interaction.
Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops
• Knowledge of Insurance principles in relation to the US Insurance industry
• Knowledge of Six Sigma Tools & Project Management (Preferred)
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
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What the Team is Saying
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What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
