Position Summary
Key Focus:
-Develop and design complex batch workflows in order to support application functional batch workflows.
- Customer facing and providing information and training to Customers.
- Able to build new schedules and jobs which are in line with client Scheduling Best Practices.
- Able to make recommendations to Customers on how a job should be scheduled using IWS batch workflow designs best practices.
- Make changes to existing jobs streams and jobs as requested.
- Expert usage of the TDWC.
- Expert understanding of batch workflow and automation Best Practices.
- Able to give Customers expert advice and training on using the TDWC and Best Practices.
- Expert ability to troubleshoot and recognize issues with the daily plan. (i.e., why a job did not start, etc.).
- Makes recommendations for improvements to Scheduling Best Practices and policies & procedures.
Key Responsibilities:
- Provide direct support on all batch scheduling changes. Coordinate and implement batch scheduling on new and existing projects for the QA/Development and Production environments.
- Provide functional L3 product support and technical troubleshooting for scheduling software.
- Enforces adherence to existing production support operational readiness standards.
- Maintaining focus on customer satisfaction through process improvement, workflow automation, and two-way communications.
- Assist in operations architecture, including event monitoring.
- Assist with the migration for TWS into an AWS environment.
- Familiarity automated workload management and monitoring
- Assist in identifying infrastructure during build process in AWS.
- Create technical approach for production batch scheduling of multiple distributed applications.
- Identify technical, infrastructure, procedural issues and coordinate batch scheduling needs.
- Build/develop custom job templates
- Provide direct support on all batch-scheduling changes. Coordinate and implement batch scheduling on new and existing projects for the all environments.
- Experience in creating and maintaining operational run books for distributed batch operations
- Provide functional product support for Scheduling Software.
- Provide basic troubleshooting of problems. Escalate accordingly.
- Enforces adherence to existing production support operational readiness standards.
- Maintaining focus on customer satisfaction through process improvement, workflow automation, and two-way communications.
Knowledge, Skills and Abilities
Education
- MCA, BCA, BTech - Computers or Engineering
Experience
- 6 years total experience and at least 3 years of Administration and Operations experience with IBM Workload Scheduler (Maestro/TWS) or similar
- Proficient in the technical capabilities of scheduling
- Strong customer service focus and written communication skills
- Understanding of Incident, Problem and Change processes & controls
Knowledge and skills (general and technical)
- Experience in developing and supporting system management tools to deploy, configure and monitor servers and services.
- Understanding of Windows and Linux environment
Other Requirements (licenses, certifications, specialized training - if required)
- Any programing language is a plus.
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
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What We Do
Named among the World’s Most Admired Companies™ by Fortune and recognized in the Fortune 100 Best Companies to Work For® list in 2025, MetLife is leading the global transformation of an industry we’ve defined for more than 155 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
