Position Summary
Serve as Product Owner Salesforce Email (Insight Connect) and Agent Desktop (Salesforce Insight) that supports MetLife Global Customer Service and Operations. Agility to keep himself updated with relevant technologies and can implement the same to decrease costs, increase performance and positively affect the bottom line. Responsible for understanding customer requirements, designing and routing strategies, and integrating call flows.
Job Responsibilities
Knowledge, Skills and Abilities
Education
- Bachelor's degree in computer science, Engineering, or related discipline
Experience
- Overall 8+ years of experience with medium-to-large technology-based projects.
- 3+ years' current experience working within a complex Salesforce development environment
- 3+ years' current experience working on a Scrum and/or Agile team as Product Owner
- 3+ years' experience with creating documentation for communication with varied audiences
- 4+ years' experience working on complex development projects
Knowledge and skills (general and technical)
- Expert understanding of Collaboration Tools such as Miro, Azure DevOps, SharePoint, Microsoft Teams, Microsoft PowerPoint, Microsoft visio
- Experience with both Salesforce Classic and Lightning
- Knowledge of Insurance products such as - GLP/FNOL, Annuity Life
- Have a Design Thinking Mindset: Personas, Journey Maps, Story Maps, User story writing and Acceptance Criteria
- Expert Understanding of technologies of Salesforce Co Pilot capabilities
- Expert Understanding of benefits of Co Pilot: Associate and customer satisfaction, Knowledge, Call Misdirects, User experience, Cost Savings, Average Handle/Call Time
- Ability to determine needed enhancements based on analysis of metrics, and quantify the expected results
- Expert understanding of Agile Methodologies, preferably certified Agile Product Owner
- Agile and DevOps methodology: Backlog grooming, Sprint Planning
- Excellent Communication, organization and planning skills
- Stakeholder Management
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
What the Team is Saying
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What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
