The Unit Manager of the Rapid Cycle Testing team will lead a small team of sales agents who focus on testing new products and processes before they're rolled out to the sales floor. Using your FDR Sales knowledge, leadership experience and your analytical ability, you will act as the bridge between the Product and Sales teams.
This position reports to our Director, Sales Operations and will collaborate closely with all levels of Sales leadership as well as with the Product, Engineering, and BI teams to advance a high-performance sales environment that puts the needs of our clients first and promotes our Core Values.
Work remotely from home (in/near Tempe, AZ). For certain projects, this role will have a hybrid schedule based in Tempe, AZ.
What you'll do:
- Sales point of contact for SUIP project
- Assist Sales leadership in rolling out processes and changes
- Work with Sales leadership on key initiatives
- Assist Sales Operations with SOP's
- Work with Product team to ensure systems build aligns with the Sales leadership team's vision
- Help prioritize bugs, enhancements and features
- Work with BI to ensure we have the correct reporting for "go live"
- User acceptance testing before deployments and monitor the floor for validation or escalations that require attention.
- Provide Sales leadership and Product Owners timely feedback
- Help test and manage new processes and marketing campaigns
- Assist in creating prospect insights and Communicator highlights
- Meet with Sales leadership and Debt Consultants to solicit feedback
- Manage current system projects and future system projects
- Host Sales leadership and Product collaboration meetings
- Work with Sales Operations on to create communication and messaging for Sales floor
- Review reports, identifying trends and areas of opportunity
- Assist in onboarding new hires slack channels/ end to end demo's
- Assist IT and internal services with after-hours deployments
- Partner with Director, Sales Operations on projects
Qualifications
What you'll bring:
- Minimum of 2 years of experience as a Unit Manager in FDR Sales or Debt Consultants with leadership experience.
- Familiarity with Adherence and Conformance standards employed by Workforce Management in an inbound call center environment.
- Strong understanding of Freedom's systems (Communicator, SUIP, Grafana) and sales process
- Schedule flexibility within operating hours - Willing to work weekends, opening or closing shifts depending on the product release requirements
- Ability to exercise discretion and independent judgment with respect to matters of significance.
- High-level analytical skills, and strong verbal and written communication skills.
- Flexible and adaptable, with the ability to maintain a positive and professional attitude and maintain composure under stress.
- Self-starter, capable of working independently, taking initiative, and managing workload - all while advancing the priorities of the broader FDR Sales Leadership Team.
- Currently WFH but some in office is required for certain projects. Needs to be in the Phoenix-Tempe metro area.
Additional Information
- Oracle job title: Unit Manager, FDR Sales
- Hiring Manager: Kimberly Lin
- Role Reports to: Kimberly Lin
- Pay Grade: Salary + Bonus (Bonus compensation is paid based on achieving objectives, which are measured by 3 components that adjust monthly according to project priorities.)
What the Team is Saying
What We Do
Formally known as Freedom Financial Network, Achieve launched in 2022 as the leading digital personal finance company helping everyday people get on, and stay on, the path to a better financial future. Achieve delivers personalized financial solutions for real people through intelligent technology and an empathetic human touch. From the single parent trying to buy a home to the overworked employee drowning in debt, we provide innovative solutions, budgeting tools, and education to help them move from surviving to thriving. We put our members first by coaching them through their financial health journey to understand what’s working for them and what’s not. Our tailored approach is designed to meet everyone where they are in life because they’re more than just a credit score.
Our people make the biggest difference. With more than 2,200 teammates between California, Arizona, Florida, and Texas, everyone collaborates together to make an impact towards our mission; to empower everyday people to move forward on a path to a better financial future.
We’re committed to fostering an environment where everyone can belong, while giving their true authentic selves a place to shine. Whether you’re in sales, member support, engineering, product design, IT or any of our other exciting roles, you’ll join a team passionate about serving our members and embracing our core values every day:
Care (For everyone)
Get Better (Every day)
Act With Integrity (Every time)
Collaborate (With everyone)
Why Work With Us
The technology we are building has real human impact to positively change the trajectory of millions of American families living with the crippling weight of consumer debt. Our growing teams are determined to get better every day through open collaboration and genuine family-like care for the whole person—engineers are never lost in the shuffle.
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Employees engage in a combination of remote and on-site work.
