Unit Coordinator

| Mesa, AZ, USA
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Primary City/State:

Mesa, Arizona

Department Name:

Tele ICU-Tele

Work Shift:


Job Category:

Administrative Services

Find your path in health care. We want to change the lives of those in our care - and the people who choose to take on this challenge. If you're ready to change lives and provide patient care delivery service in Telehealth environment, we want to hear from you.

In this position, you will be working with and supporting Tele-ICU doctors and nurses by triaging incoming calls, admitting and discharging patients from the system, entering patient data, and other administrative tasks. Successful candidates will have a background in patient bedside experience, i.e. CNA, MA, Health Unit Coordinator at a hospital or similar.

***This is aHYBRID position, you MUST live in the Phoenix East Valley area***

The team is based out of our Mesa, AZ Corporate office, located on Country Club and Brown. You will work one week in office and one week remote from home.


  • This is a full time (36 hours) NIGHT SHIFT POSITION: three 12's with rotating weekend coverage.
  • 18% Night Shift Differential applies


525 W Brown Rd, Mesa AZ

Banner Health leverages telehealth technology to improve patient care and support the rapid changes within the health care environment. Regardless of patient location, The Banner telehealth team responds to requests for help from bedside care teams, monitors for adverse trends and intervenes before adverse trends become adverse outcomes, monitors and supports "best practice" compliance and measures clinical outcomes.


This position is responsible for a variety of administrative support functions and customer service for multiple assigned facility/unit areas which promote and support an organized, efficient delivery of patient care workflow for Telehealth providers, Telehealth RNs, and the bedside facilities/units. The position facilitates communication between Telehealth physicians, Telehealth nurses and bedside physicians and nurses and triages calls received from all Banner system-wide Telehealth partnered facilities. This position acts as a liaison with all other Banner internal departments and external contacts including non-Banner healthcare systems. This position requires Telehealth specific patient care computer application skills and Telehealth data specific Admit, Discharge and Transfer (ADT) knowledge as this position is responsible for admitting patients in Telehealth remote monitoring specific system, and on-going patient ADT data collection for Banner-wide in-state and out-of-state Telehealth monitored facilities. The position provides a variety of unit support functions which contribute to the overall efficient operations of the Telehealth department.


1. Prioritizes high volume of incoming calls from multiple Banner facility units and triages the calls to the appropriate level of Telehealth patient care providers using Instant Messaging System following Telehealth-specific clinical phone call triage algorithms/guidelines. Performs clerical duties to support overall operating efficiency and effective flow of communication and information throughout the department.

2. Maintains competency of navigating through multiple monitoring systems and applications used in Telehealth for remote patient management for Banner system-wide facilities.

3. Enters accurate patient admit, transfer, and discharge information in Telehealth-specific system application for APACHE data collection which is used for bench marking performance measure for system-wide Banner Intensive Care Units. Notifies the appropriate RN staff of any admissions from multiple facility units and ensures that all abnormal EKG strips are scanned into patient's EMR for multiple facility units when necessary and per delegation.

4. Maintains adequate levels of office or dietary supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery per delegation.

5. Participates in Shared Leadership and may join Shared Leadership Council or other committees. Accommodates visitors and Telehealth operation related vendors and demonstrates technology and role of Telehealth HUC as needed or assigned.

6. Monitors System-wide Centralized Best Practice and communicates with Telehealth Intensivists and Banner facility units. Participates in various pilot or trial projects for Banner system-wide or specific facilities.

7. Uses skilled communication and promotes collegiality between internal and external staff, providers, and leaders in order to achieve optimal clinical and operational outcomes.

8. Maintains professional and technical knowledge by attending workshops/training sessions and completing all mandatory education as and if required.

9. This position works under local supervision and has responsibility for multiple assigned units and facilities. Incumbents work in a fast-paced, sometimes stressful environment with a strong focus on customer service and positive change adaptation. Interacts with other facility staff at all levels including physicians and nursing staff throughout Banner facilities.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.








Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.


OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)

Requires extensive sitting with periodic standing and walking.

May be required to lift up to 20 pounds.

Requires significant use of personal computer, phone and general office equipment.

Needs adequate visual acuity, ability to grasp and handle objects.

Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.

May require off-site travel


This position requires knowledge normally attained with completion of a High School Diploma or equivalent.

Requires skills and abilities typically attained with one year of medical clerical experience; preferably in a hospital or physician office setting. Must possess excellent organizational skills, as well as effective human relations, communication skills and positive openness to changes. Working knowledge of medical terminology and computer literacy is required. The position requires knowledge of commonly used office software and keyboarding skills.


Successful completion of an approved unit secretary program.

Additional related education and/or experience preferred.

Date Approved: 1/15/2017


Our organization supports a drug-free work environment.

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