Unit Claims Manager - CMS (Claims Management Services)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Unit Claims Manager - CMS (Claims Management Services), to join our growing team!

This role is located in Mississauga, ON or St. John's, NL.
What you'll do here: 

• Provide leadership and manage your team to achieve key business goals.
• Coordinate the workflow of the unit and participate in the day-to-day operations and report on activities.
• Plan the activities of the unit to ensure optimal level of service.
• Maintain effective communication channels with other departments.
• Liaise with other claims experts or management on technical and administrative issues.
• Ensure that corporate policies standards and procedures are followed.
• Facilitate continuous learning and development.
• Conduct ongoing monthly productivity and quality audits and deliver feedback as part of coaching sessions.
• Identify and recommend changes to policies and processes to improve business results and maintain competitiveness.
• Participate in expense management as well as recruitment and hiring.

What you bring to the table:

• University degree/college diploma preferred or equivalent business experience
• Minimum 5 years of experience in the insurance industry
• Minimum 2 years of management experience or equivalent work experience is preferred
• Strong technical skills in claims is an asset
• Bilingual in English and French considered an asset
• Leadership skills including ability to motivate and coach staff to deliver results

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.