The Unified Communications Operational Engineer provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks. Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.
Education and Experience:
Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2-4+ years of professional experience. Specific experience, education and training may be considered in lieu of degree.
Experience with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya Aura Application Server.
Expertise in SIP internetworking
Demonstrable experience of advanced troubleshooting to isolate and diagnose network problems for routing, switching, security and large scale voice implementations.
DoD Secret clearance or ability to obtain interim Secret clearance prior to start date
Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date
Responsibilities:
Developing/designing communication systems and documents.
Support maintaining a large, complex and highly resilient IP voice and video communications infrastructure.
Manage, configure, and assure service supporting all aspects of a voice, video and data network.
Must be organized, document oriented, possess skills in diagramming, and understand WAN principals.
Knowledge and Skills:
Experience with Cisco Unified Communications Manager and or Avaya Aura soft switches.
Experience with Oracle SBCs and other voice media gateway appliances.
Experience supporting distributed firewall infrastructure.
Experience creating/supporting IPSec MPLS VPN infrastructure
*Experience implementing and supporting BGP routing protocols
*Experience designing, configuring and troubleshooting QoS classification, marking and prioritization of network traffic (voice, critical applications, etc.).
Technical Knowledge
Experience with big data applications.
Working knowledge of Secure Real-Time Transport Protocol (SRTP) including associated G.711 and G.729 codecs and Digital Tone Multi Frequency (DTMF).
Familiarity with IPSec implementation and troubleshooting.
Clearance/Citizenship:
Secret
Must be US Citizen
Travel Requirements:
This position will involve less than 10% travel
Skills Required
- Bachelor's degree in a related discipline or equivalent combined education and experience
- 2-4+ years of professional experience
- Experience with Cisco, Avaya, or Oracle voice platforms
- Expertise in SIP internetworking
- Advanced troubleshooting of routing, switching, security, and large-scale voice implementations
- DoD Secret clearance or ability to obtain an interim Secret clearance before starting
- Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of starting
- U.S. citizenship
- Experience with Cisco Unified Communications Manager or Avaya Aura soft switches
- Experience with Oracle SBCs and voice media gateway appliances
- Experience supporting distributed firewall infrastructure
- Experience creating or supporting IPSec MPLS VPN infrastructure
- Experience implementing and supporting BGP routing protocols
- Experience designing, configuring, and troubleshooting QoS traffic classification, marking, and prioritization
- Experience with big data applications
- Working knowledge of SRTP, G.711, G.729, and DTMF
- Familiarity with IPSec implementation and troubleshooting
What We Do
Global Enterprise Services (GES) provides professional, operational, and technology solutions for federal, SLED, and commercial clients. Its professional and administrative work includes HR, finance, compliance, program support, and contract administration; operational services include logistics, records management, training, and workforce enablement. Technology services focus on modernization, cybersecurity, cloud strategy, and managed IT operations, with the company positioning its integrated offerings as end-to-end support for government missions.
