Unemployment Claims Specialist

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

The Unemployment Claims Analyst is responsible for managing and processing U.S. unemployment insurance claims by coordinating with state agencies, employers, and third‑party administrators such as Equifax. The role involves reviewing employee separation data from Workday, responding to unemployment claim notices, and ensuring compliance with federal and state unemployment regulations

·   

Key Responsibilities

• Review unemployment claim notices received from state agencies through Equifax systems.
• Retrieve employee data such as termination reason, employment dates, and wage details from Workday.
• Prepare and submit employer responses to unemployment claims within required deadlines.
• Validate separation information (termination, resignation, layoff, misconduct, etc.) before responding to claims.
• Coordinate with HR, payroll, and operations teams to gather accurate claim information.
• Track claim status, determinations, and appeals through Equifax platforms.
• Maintain proper documentation and ensure compliance with U.S. state unemployment insurance regulations.
• Assist with unemployment hearings, appeals, and dispute management.
• Monitor claim activity to help reduce employer unemployment tax liability.

Skills Required

• Knowledge of U.S. unemployment insurance processes.
• Experience working with Workday HR systems.
• Familiarity with unemployment claim processing through Equifax platforms.
• Strong analytical and documentation skills.
• Good communication and stakeholder management abilities.

Qualifications

• Bachelor’s degree in HR, Business Administration, Finance, or a related field (preferred).
• Experience in HR operations, payroll, or unemployment claims management.
• Understanding of employer response processes for U.S. unemployment claims.
• Chesapeake, VA resident highly preferred for onsite 

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.