The Underwriting Training Supervisor develops and delivers underwriting training programs that support employee development, quality assurance, regulatory compliance, and operational excellence. This role oversees onboarding, ongoing training, quality assurance initiatives, and process improvements while serving as a technical underwriting resource for the organization. The Underwriting Training Supervisor partners with leadership and business stakeholders to identify training needs, improve underwriting quality, and support strategic business initiatives.
Duties & Responsibilities:
- Lead, mentor, and develop team members by setting clear goals and expectations, providing regular performance feedback, coaching, training, and support for workload management, productivity, issue resolution, professional growth, and job performance.
- Manage employee lifecycle activities, including onboarding, performance evaluations, personnel documentation, adherence to company policies and procedures, and providing recommendations regarding hiring, salary adjustments, and separation decisions to leadership.
- Support strategic planning and resource management by evaluating team priorities, capacity, and organizational needs, while aligning team activities and project roadmaps with divisional and corporate objectives.
- Coordinate the implementation of underwriting programs, procedural changes, and corporate initiatives while collaborating with business partners and other departments to support successful execution.
- Develop, implement, and deliver underwriting training programs, including onboarding and ongoing training for underwriters, CSRs, and other departments, to support operational consistency and business objectives.
- Develop and administer quality assurance programs, including scenario assessments, transaction audits, and performance reviews, to identify training needs, recommend workflow improvements, and support employee development.
- Collaborate with leadership to evaluate quality assurance results, implement training and remediation plans, and recommend process improvements that enhance underwriting quality, consistency, and operational performance.
- Serve as a technical underwriting resource by providing guidance on underwriting philosophy, procedures, regulatory requirements, and underwriting judgment to support business partners and operational decision-making.
- Develop, implement, and maintain underwriting procedures, operational processes, and business plans while reviewing underwriting communications for regulatory compliance and supporting continuous improvement initiatives.
Requirements:
- High school diploma, or equivalent, with related experience demonstrating the knowledge, skills, and abilities necessary to perform the essential functions of the position.
- Supervisors and managers are required to have completed NYCM’s internal leadership development programs, including Employee Enrichment Journey (EEJ1) and Employee Enrichment Journey (EEJ2). External hires must complete required leadership programs, Employee Enrichment Journey (EEJ1) and Employee Enrichment Journey (EEJ2).
Skills & Qualifications:
- Demonstrated leadership, coaching, and team development experience with the ability to train others.
- Thorough knowledge of personal lines underwriting, underwriting guidelines, departmental workflows, and regulatory requirements.
- Ability to underwrite all personal lines of business in accordance with company underwriting and rating guidelines.
- Strong business acumen, decision-making, analytical, problem-solving, and risk assessment skills.
- Strong communication, interpersonal, conflict resolution, and relationship management skills with the ability to influence and collaborate across the organization.
- Strong organizational, time management, and prioritization skills with the ability to manage multiple responsibilities and deadlines.
- Proficiency with Microsoft Office applications and underwriting systems.
- Strong customer service orientation with the ability to build effective relationships and provide technical guidance to internal and external stakeholders.
Market Range: 10 / Exempt / 40 hours per week / Hybrid- 3 days per week
Salary: $63,313- $105,521
Accepting applications through: 10/8/26
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent, with related experience demonstrating the knowledge, skills, and abilities needed for the position.
- Completion of NYCM's Employee Enrichment Journey EEJ1 and EEJ2 leadership development programs; external hires must complete them.
- Leadership, coaching, team development, and employee training experience.
- Thorough knowledge of personal lines underwriting, underwriting guidelines, departmental workflows, and regulatory requirements.
- Ability to underwrite all personal lines of business according to company underwriting and rating guidelines.
- Business acumen, decision-making, analytical, problem-solving, and risk assessment skills.
- Communication, interpersonal, conflict resolution, relationship management, collaboration, and influencing skills.
- Organizational, time management, prioritization, and multitasking skills.
- Proficiency with Microsoft Office applications and underwriting systems.
- Strong customer service orientation and ability to provide technical guidance to internal and external stakeholders.
What We Do
NYCM Insurance is a property and casualty insurance carrier that has been providing coverage to residents and businesses in New York since 1899. With a team of over 975 employees, and a network of over 1,400 independent agents, NYCM is dedicated to providing superior service and a quality customer experience. Our story began in Edmeston, NY – a tiny rural town known for its agricultural community – when one farmer lost everything in a fire. Realizing that the town needed to be better prepared for the future, 27 businessmen and residents came together to pool money and protect one another from fires and lightning, officially establishing the New York Central Mutual Fire Insurance Company under founder VanNess D. Robinson in 1899. We are a family founded and run company and believe in staying true to our small-town roots. Over 120 years later, we’re still operating in our original town of Edmeston, NY and have expanded to include three additional offices in Sherburne, Orchard Park and Canajoharie, further investing ourselves in New York State and our local communities. We are also highly invested in our 900+ employees. We know that our best work comes from an inspired internal culture and our drive to succeed as a team. Between our employee base and a network of over 1,200 independent agents, NYCM Insurance is proud to service over 525,000 insureds. Our insurance lines include Home, Auto, Umbrella, Commercial and more. NYCM Insurance is proud to work with various partners to offer additional types of coverage for many areas of your life including special events, motorcycles, off-road vehicles, bicycles, yachts, collector cars and more. These partnerships help us ensure that you and yours are always protected no matter what life throws at you. At the end of the day, our reason for doing business is the same as it was 120 years ago. We believe in providing genuine care; so that we can all have hope for a better tomorrow and the courage to persevere.
