Underwriting Support Specialist

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. 

Join us and play your part in something special!

We are excited to offer the opportunity to join the growing and successful property underwriting team at Markel Personal Lines! This position will play a pivotal role in our success and comes with a lot of opportunity for growth and career advancement. The products you will support show significant growth potential which will necessitate further growth within the team. Markel believes strongly in promoting from within, so this is your chance to get your foot in the door and start your underwriting career!
The support specialist is responsible for assisting our underwriters by triaging tasks and emails, running reports/gathering needed data and serving as a first point of contact for our customers and agency partners. The person in this role must be comfortable working in a team setting, handling a shifting workflow that can change from day to day, working in a fast-paced environment and providing great customer service to our internal and external business partners. We believe strongly in a work culture that supports the individual, rewards talent and performance, is inclusive to everyone and promotes a healthy work/life balance.
We are looking for someone to work out of either our Pewaukee office or our Richmond office on a hybrid schedule. This job requires proficiency with the Microsoft Office suite of products, strong communication skills and comfortability with technology. As this is an entry level position, we will consider someone without insurance experience if they have an aptitude and desire to start a new insurance career!

Job Responsibilities

• Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter.
• Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items.
• Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file.
• Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions.
• Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards.
• Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems.
• Under Underwriter direction, attached appropriate forms and makes policy changes as requested.
• Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization.
• Participate in special projects, handle back-end reports and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved.

Education

• High School Diploma or GED

Work Experience/Skill Sets

• Excellent oral and written communication
• Organizational skills
• Ability to multi-task in a fast-paced environment.
• Ability to work independently and within a team.
• Ability to follow process and attention to details.
• Demonstrates good judgment and time management.
• Strong customer service and analytical skills.
• Willingness to work toward insurance designation (AINS)
• Intermediate level of proficiency in Microsoft office products.

US Work Authorization

• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.