Underwriting Assistant

Job Type:

Build a brilliant future with Hiscox
 

Position: Operations - Underwriting Assistant

12 month fixed term

Location: London Band: I

About the team/division

Hiscox underwrites over half of the world's specialist corporate protection insurance premium, including kidnap and ransom, and has led the development of this market for more than two decades.

The role of Underwriting Assistant sits in the Operations Team and is responsible for providing administrative support to the Crisis Management Business Unit. Team members work closely with internal stakeholders to grow our business and offer unparalleled service to clients. Our goal is to build a lean function that allows our business to shrink and grow in line with market conditions.

We are a proactive engine room, anticipating business needs and developing agile solutions. The team is encouraged to share ideas and opinions, and empowered to drive positive change. Staff are located in the Guernsey and London Hiscox offices. Remote working requires strong team alignment so we’re all working towards the same goal – providing market leading operational support and continuous improvement.

The Role

The Underwriting Assistant will be part of the Operations Team, totalling ten, servicing different products and completing administrative tasks across the Crisis Management’s portfolio (Kidnap and Ransom, Marine Piracy, Security Incident Response and Fine Art) spanning an international footprint that includes London, Guernsey, Miami, and Latin America.

New joiners are supported through a structured 8-week training plan with plenty of opportunities to shadow members of the wider Crisis Management team to build relationships with stakeholders as well as fellow team members.

Professional and academic growth is supported at Hiscox through opportunities for team members to obtain qualifications accredited by the Chartered Insurance Institute (Certificate, Diploma, and Advanced Diploma). We also support team members in gaining project management skills through completing Lean Six Sigma courses, which help develop skills needed to lead efficient projects.

We value and reward proactive team players who are not afraid to ask questions and take on challenges with a positive attitude.

Main responsibilities

• Provide high quality service and operational support to underwriting teams and brokers, ensuring quality, consistency and reliability

• Preparation of policy documentation and data entry for internal and external clients meeting established SLAs

• Develop and maintain document templates and process template change requests

• Assist with embedding regulatory controls and producing necessary reporting

• Build strong knowledge of your class(es) of business and all processes and systems involved

• Champion operational best practice, identifying opportunities for improvements in process, service, quality, and time taken to complete tasks, and participating in solution design

• Understand and comply with operational processes and procedures Ad-hoc projects and other work items at request of Team Leader. The Candidate Our must haves

• Strong academic background (A-Levels or equivalent) with excellent analytical and technical skills, proficient in MS Office. • High-quality administrative and organisational skills, demonstrating professionalism, initiative, and the ability to work unsupervised.

• Strong work ethic, willingness to learn and take on additional responsibilities, with excellent communication skills to build relationships and clarify requirements.

• Commitment to service excellence, attention to detail, and quality, consistently meeting SLAs and managing workload to meet deadlines.

• Capable of working under pressure, solving challenges independently, and proactively learning about the business and products.

• A team player with a positive attitude, flexible approach to change, and the ability to motivate and influence others. Nice to have

• Spanish language knowledge

• Experience in a similar operational role

• Knowledge of insurance products

About Hiscox
As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Work with amazing people and be part of a unique culture