Underwriting Assistant - K&R

Job Type:

Permanent

Build a brilliant future with Hiscox
 

About the team/division

Hiscox underwrites over half of the world's specialist corporate protection insurance premium, including kidnap and ransom, and has led the development of this market for more than two decades.

The role of Underwriting Assistant sits in the operations team and is responsible for providing administrative support to the Crisis Management Business Unit. Team members work closely with underwriters to grow our business and offer unparalleled service to clients. Our goal is to build a lean function that allows our business to shrink and grow in line with market conditions.

We are a proactive engine room, anticipating business needs and developing agile solutions. The team is encouraged to share ideas and opinions and empowered to drive positive change. Staff are located in Miami. 

The Role

The Underwriting Assistant will form part of a wider operations team of 5, with this role and another primarily servicing Kidnap & Ransom products for sales in the USA.

We are a friendly team based in the Miami Hiscox focused on operational excellence and continuous improvement. Professional and academic growth is supported at Hiscox through opportunities for team members to obtain professional certifications. We value and reward proactive team players who are not afraid to ask questions and take on challenges with a positive attitude.

Main responsibilities

• Ensure timely and accurate processing of submissions, quotes, binds, maintenance, loss-runs and other administrative work, meeting established SLAs.
• Provide high quality service and operational support to underwriting teams and brokers, ensuring quality, consistency and reliability.
• Develop and maintain document templates and process template change requests.
• Assist with embedding regulatory controls and producing necessary reporting.
• Build strong knowledge of the K&R business and all processes and systems involved.
• Champion operational best practice, identifying opportunities for improvements in process, service, quality, and time taken to complete tasks, and participating in solution design.
• Understand and comply with operational processes and procedures.
• Ad-hoc projects and other work items at request of Team Leader.

The Candidate

Our must haves

• A strong academic background and/or strong relevant business experience.
• Excellent analytical skills and a good dose of technical savvy, including strong proficiency with MS Office
• Demonstrate high quality administrative and organisational skills.
• Shows professionalism, working unsupervised and under own initiative.
• Strong work ethic and willingness to learn and develop, with a strong desire to undertake additional responsibilities.
• Excellent communication skills, with confidence to build relationships at all levels, and ask questions to ensure requirements are understood.
• Strives for service excellence, with superb attention to detail and strong commitment to quality.
• Consistently meets service levels and takes personal ownership of work, prioritising and organising workload to meet tight deadlines.
• Able to work under pressure and manage needs and demands of various stakeholders.
• Solve challenges using own initiative to explore solutions before asking for answers.
• Proactive, pre-empting issues and demonstrating a willingness to learn about the wider business / products.
• A team player, able to motivate and positively influence a group.
• A positive attitude and flexible approach to change
• Able to learn and take on new tasks quickly.

Nice to have.

• Spanish language knowledge
• Experience in a similar operational role.
• Knowledge of insurance products

About Hiscox

As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

About Crisis Management

Hiscox Crisis Management has helped thousands of clients from the largest of global corporations through to small businesses and families. We cover individuals and companies against a wide range of security threats including threats to kill, injure, abduct or to damage property; illegal detention; and hijack – working in partnership with Control Risks the leading global risk consultancy. The nature of this produce demands that team members follow rules to protect privacy or disclosure of information that is highly sensitive.

If you’re unfortunate enough to have to make a claim, we'll be looking for reasons to pay it quickly rather than for excuses to delay.

What we offer

• Competitive salary and benefits package including length of service awards, sabbaticals, medical cover and pension to name a few.
• Flexible working arrangements
• Opportunities for development and secondments, as wide of the global Hiscox business

Work with amazing people and be part of a unique culture