The Role
Provide administrative and operational support to national contract surety underwriters: issue and invoice bonds, manage premiums and billing, maintain electronic files, obtain credit and licensing documents, resolve billing discrepancies, prepare correspondence, and support audits and special projects.
Summary Generated by Built In
About Us We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.Position PurposeRLI is a specialty insurance company that has been helping customers navigate the complex world of insurance and risk for over 50 years. We provide an innovative portfolio of property and casualty coverage, along with a strong offering of surety bonds, to help individuals and businesses protect their assets with confidence.Our Contract Surety Division is seeking a motivated and detail-oriented individual to join our Operations team. This position plays a critical role in supporting our Underwriters and maintaining the high standard of service our clients expect. The ideal candidate will bring a positive, professional attitude to daily interactions with Underwriters, clients, and fellow team members. A successful candidate must be a self-starter who demonstrates initiative and can operate effectively with minimal supervision.Principal Duties & Responsibilities
- Provide daily support to our national underwriting teams.
- Issue, code, calculate premiums, and invoice bonds with accuracy and timeliness.
- Bill additional and return premiums to ensure proper file closure.
- Assist with underwriting (electronic) file maintenance and underwriting audit support needs.
- Obtain and organize credit reports, corporate state filings, and contractor license information for new submissions.
- Research and help resolve billing and account current discrepancies.
- Send letters and forms on behalf of Underwriters, maintaining professional correspondence.
- Prioritize and manage multiple processes and tasks simultaneously in a fast-paced environment.
- Provide backup support to team members across multiple locations as needed.
- Assist with special projects and perform other duties as assigned.
- Typically requires a high school diploma. Associate's degree a plus.
- 0+ years of related experience for consideration
- Strong organizational and time management skills.
- Exceptional attention to detail and accuracy.
- Ability to work independently and with minimal supervision.
- Excellent communication skills, both written and verbal.
- The ability to quickly grasp new concepts, systems and processes,
- Prior experience in insurance or surety operations is a plus but not required.
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
Skills Required
- High school diploma
- Associate's degree
- 0+ years of related experience
- Strong organizational and time management skills
- Exceptional attention to detail and accuracy
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Ability to quickly learn new systems and processes
- Prior insurance or surety operations experience
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The Company
What We Do
RLI is a U.S.-based specialty insurer that serves niche property, casualty and surety markets. We provide peace of mind to the customers we serve by safeguarding their assets and helping them manage risk. We hire smart, ethical people, make them owners of the business and give them the freedom to succeed. These are the principles that drive our success, and they’re the reasons we have been successful for more than 50 years. We believe in a different way of doing business and RLI is not what you’d expect from a typical insurance company. Our creative and collaborative workplace is cultivated by employee owners empowered to make good decisions for customers and the business. We have a reputation for niche expertise, superior service and an entrepreneurial culture. In the industry and among our peers, we’re known for: The best and brightest people in the industry who build strong relationships and provide outstanding service. An underwriting focus so we perform well in all market cycles. Our empowered, creative ownership culture. A customized approach to developing insurance products to meet very specific needs. Proven financial strength.
