Undergraduate Trainee -Site Reliability Engineer - Unified Support

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Site Reliability Engineer role exists within the global Unified Support organization. The role forms part of a shift team, which reports into a Unified Support manager who is responsible for the operational and people management aspects of that shift. The shifts together form the Unified Support - IFS Cloud Upgrade Support Team who provide EU hours / Normal hours based operations support to the IFS customer base across all IFS cloud services. The role handles multiple aspects of incident, service request, problem and change management. Working with multiple internal and external stakeholders related to our supported services. 

Site Reliability Engineers are the ones that ensure the availability, security, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of the enterprise software services run by IFS in the Cloud for customers. 

Although not a role with people management duties, the selected individual will be a part of the organisation and so will provide mentoring and examples of good practice to the more junior members of the team. 

Job Information  

Internal Job Title:  Undergraduate Trainee -Site Reliability Engineer - (IFS Cloud Upgrade Support Team) - Unified Support

Department:   Unified Support Service Operations 

Reports To:  Manager/Senior Manager Cloud Services 

Summary  

A Site Reliability Engineer will technically lead the event management, incident management, problem management and service request fulfilment functions, required to ensure the availability, security, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of the enterprise software services run by IFS in the Cloud for customers. 

A Site Reliability Engineer at IFS proactively interacts with the other resolver groups (Cloud Engineering, DevOps, development, product support, account management, platform vendors) as appropriate to resolve customer issues and requests related to the Cloud platform with the focus on completing the work within SLA, OLA and KPI targets and to the satisfaction of the customer. Site Reliability Engineers demonstrate a strong commitment to the service and process quality and take proactive action to prevent issues from arising and resolve them quickly and effectively when they still do occur. 

A Site Reliability Engineer at IFS is also a key driver of creating systems to more efficiently accomplish the work that would otherwise be performed, often manually in ad-hoc manners. 

A Site Reliability Engineer (SRE) at IFS continuously expands their process and technical domain knowledge and shares this knowledge to guide others. Common to all SREs is the belief in and aptitude for developing software systems to solve complex problems and their pursuit of making IFS enterprise software services in the Cloud run themselves. SRE teams are characterized by both rapid innovation and a large acceptance of change. 

• Work Time is Monday - Friday ( Europen Time / Normal hours )

• Internship duration is one year

Qualifications

• Following a bachelor’s degree in IT systems Engineering and Networking preferred.

• Understanding of basic concepts in Cloud computing.

• Basic Knowledge of database administration is an added advantage.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.