Roles & Responsibilities
● Providing technical support and respond for incoming queries related to HRM software (uKnowva)
● Handling the Tickets related to IT Technical Issues, ensure that all issues are properly logged, categorising and prioritising as per the defined TAT
● Understanding & Detailing user issues, answering on phone calls, writing replies to emails & executing the services
● Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.
● Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager
● Basic knowledge of SQL and EXCEL
● Proper understanding of the client's requirements
● Understanding PHP code will be an added advantage
Skills Required
- Provide technical support for uKnowva HRM software
- Handle and triage IT technical support tickets, logging, categorizing, and prioritizing per TAT
- Communicate with users via phone and email and document user issues
- Take ownership of customer problems and follow up on status
- Follow escalation procedures to internal teams and manager
- Basic knowledge of SQL
- Basic knowledge of Excel
- Understanding of client requirements and business needs
- Understanding PHP code
What We Do
NextHire Consulting is an AI-driven recruiting platform that streamlines the hiring process for companies. By leveraging AI agents for sourcing, screening, and interviewing, the platform enables teams to focus on pre-qualified finalists. It provides data-driven insights into candidate soft skills and behavioral styles, aiming to disrupt traditional recruitment models with efficient, automated, and science-based talent acquisition solutions for businesses of all sizes.
