Who We Are:
At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.
Role Summary:
The CRM Administrator will be working in a matrix structure and as a member of the Commercial team, you will be responsible for supporting our Salesforce platform enabling organisational change towards a data driven Sales team.
Contract: Permanent
Location: London, UK (Hybrid)
Salary Range: £35k - £38k
Key Responsibilities:
- Supporting the CRM and Analyst Manager in driving performance of a global, complex, integrated sales team.
- Contribute to building the sales excellence program as the platform for year on year revenue growth.
CRM Administration
- Subject Matter Expert for Salesforce as the Sales collaboration platform.
- Drive adoption of Salesforce as the primary sales tool within Inchcape.
- Provide Application level fault diagnosis and resolution.
- Identify opportunities for Sales Productivity improvements.
- Deliver Salesforce Readiness and create supporting documentation.
Reporting
- Support a data driven sales platform to drive a self-service culture.
- Regular reporting as required by the business.
Collaboration
- Regular and comprehensive two-way communications across Commercial, Finance, Operations and other Inchcape business groups, ensuring clear messaging and facilitation across communication channels.
- Partner with Commercial colleagues to enhance and strengthen a world class sales culture.
Candidate Requirements:
- 3+ Years experience in a similar role
- Salesforce best practices and functionality
- Salesforce Flow
- Application development
- Commercial activities and customer requirements
- Customer relationship management
- ADM/ADX 201 Certified preferred
- Lightning Experience
- Salesforce Sales Cloud application support – configuration and reporting
- Able to work a Hybrid role in our Central London office
You will receive:
A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:
- A place to grow your career - we’ll help you set big goals and exceed them.
- Competitive salary package.
- Work with talented, committed, and supportive teammates.
- Value Award celebration events.
Why Inchcape Shipping Services?
We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.
Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
Global Perspective - we connect the world and see the bigger picture.
The Power of People - we rely on the strength of local agent knowledge and relationships.
Progress - we adopt new thinking and push for positive change in our industry.
#WeAreInchcape
Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.
Additional Information:
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.
To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.
#LI-KT1
Skills Required
- 3+ years experience in a similar role
- Salesforce best practices and functionality
- Salesforce Flow
- Application development
- Commercial activities and customer requirements knowledge
- Customer relationship management
- Lightning Experience
- Salesforce Sales Cloud application support - configuration and reporting
- Able to work a Hybrid role in Central London office
- Possession of valid Right to Work documentation
- ADM/ADX 201 Certification
What We Do
Global trade has always depended on the port and since 1847 Inchcape Shipping Services has provided the local knowledge and means to deliver port calls that enable business to ship smoothly and trade successfully. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 260 proprietary offices, across 60 countries and a team of more than 3,200 committed professionals. Our unique geographical footprint means we can offer customers a full range of services, delivered safely, transparently and with exceptional service wherever they are in the world. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organisations. Through the real-time port data and information generated by our global network, coupled with investments in technology, we provide market and port intelligence that allows our customers to focus on their core business and make informed decisions.
