The Role
Provide L2/L3 production support and maintenance for UiPath automations, monitor Orchestrator, resolve incidents, perform root cause analysis, manage ITIL-based incident/problem/change processes, coordinate with stakeholders and teams, support deployments and releases, perform minor bot enhancements and performance optimization, and maintain operational documentation and SOPs.
Summary Generated by Built In
The UiPath RPA Support Engineer will be responsible for the day-to-day support, maintenance, and continuous improvement of automated RPA processes deployed across the organization. The engineer will work closely with business stakeholders, the CoE team, and IT to ensure high availability of RPA bots and resolution of incidents.
Support Engineer to support and maintain enterprise automation solutions for healthcare clients. The role involves production support, monitoring, issue resolution, and continuous improvement of UiPath bots across multiple environments.
Key Responsibilities:
- Provide L2/L3 production support for UiPath automations
- Monitor bots using UiPath Orchestrator and resolve failures proactively
- Perform root cause analysis and fix issues related to queues, triggers, selectors, and integrations
- Handle incident, problem, and change management activities as per ITIL standards
- Coordinate with business users, developers, and infrastructure teams
- Perform bot enhancements, minor changes, and performance optimization
- Support deployments, releases, and environment-related activities
- Maintain operational documentation and SOPs
Requirements
- Bachelor’s degree in Engineering, Computer Science, or equivalent
- 4–9 years of experience in RPA / Automation support
- Strong hands-on experience with:
- UiPath Studio
- UiPath Orchestrator
- UiPath Action Center
- UiPath queues, triggers, assets, and logs
- UiPath Studio
- Experience supporting bots in production environments
- Working knowledge of SQL for data validation and troubleshooting
- Understanding of ITIL processes (Incident, Problem, Change)
- Exposure to the healthcare domain is a plus
- Ability to work in rotational / night shifts if required
- Strong communication and stakeholder management skills
Preferred Certifications:
- UiPath Certified Professional (RPA Associate / Advanced)
- ITIL Foundation (good to have)
Benefits
- Competitive salary and performance-based incentives
- Health insurance coverage for employees and dependents
- Hybrid work model
- Learning & certification support (UiPath and other automation tools)
- Career growth opportunities within Hyper Automation practice
- Exposure to large-scale healthcare automation programsEmployee recognition and rewards programs
Skills Required
- Bachelor's degree in Engineering, Computer Science, or equivalent
- 4-9 years of experience in RPA / Automation support
- Hands-on experience with UiPath Studio
- Hands-on experience with UiPath Orchestrator
- Hands-on experience with UiPath Action Center
- Experience with UiPath queues, triggers, assets, and logs
- Experience supporting bots in production environments
- Working knowledge of SQL for data validation and troubleshooting
- Understanding of ITIL processes (Incident, Problem, Change)
- Ability to work in rotational / night shifts if required
- Strong communication and stakeholder management skills
- UiPath Certified Professional (RPA Associate / Advanced)
- ITIL Foundation
- Exposure to the healthcare domain
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The Company
What We Do
Genzeon advances highly effective, secure, and innovative technology solutions for healthcare and retail clients, including intelligent automation, security, compliance, and cloud services. Founded in 2009, by a group of leaders with a shared commitment to unleashing human potential, Genzeon is blazing new trails in fueling innovation, transforming businesses and unleashing efficiency. Our vision is to Dream Big, Deliver Excellence
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