The UiPath RPA Support Engineerwill be responsible for the day-to-day support, maintenance, and continuous
improvement of automated RPA processes deployed across the organization. The
engineer will work closely with business stakeholders, the CoE team, and IT to
ensure high availability of RPA bots and resolution of incidents.
- Provide L2/L3 production support for UiPath automations
- Monitor bots using UiPath Orchestrator and resolve
failures proactively
- Perform root cause analysis and fix issues related to queues,
triggers, selectors, and integrations
- Handle incident, problem, and change management activities as per ITIL standards
- Coordinate with business users, developers, and infrastructure teams
- Perform bot enhancements, minor changes, and performance optimization
- Support deployments, releases, and environment-related activities
- Maintain operational documentation and SOPs
Requirements
- Bachelor’s degree in Engineering, Computer Science, or equivalent
- 4–9 years of experience in RPA / Automation support
- Strong hands-on experience with:
- UiPath Studio
- UiPath Orchestrator
- UiPath Action Center
- UiPath queues, triggers, assets, and logs
- Experience supporting bots in production environments
- Working knowledge of SQL for data validation and troubleshooting
- Understanding of ITIL processes (Incident, Problem, Change)
- Exposure to the healthcare domain is a plus
- Ability to work in rotational / night shifts if required
- Strong communication and stakeholder management skills
- UiPath Certified Professional (RPA Associate / Advanced)
- ITIL Foundation (good to have)
Benefits
- Competitive salary and performance-based incentives
- Health insurance coverage for employees and dependents
- Hybrid work model
- Learning & certification support (UiPath and other automation tools)
- Career growth opportunities within Hyper Automation practice
- Exposure to large-scale healthcare automation programs
- Employee recognition and rewards programs
Skills Required
- Bachelor's degree in Engineering, Computer Science, or equivalent
- 4-9 years of experience in RPA / Automation support
- Hands-on experience with UiPath Studio
- Hands-on experience with UiPath Orchestrator
- Hands-on experience with UiPath Action Center
- Experience with UiPath queues, triggers, assets, and logs
- Experience supporting bots in production environments
- Working knowledge of SQL for data validation and troubleshooting
- Understanding of ITIL processes (Incident, Problem, Change)
- Ability to work rotational / night shifts if required
- Strong communication and stakeholder management skills
- Exposure to the healthcare domain
- UiPath Certified Professional (RPA Associate / Advanced)
- ITIL Foundation certification
What We Do
Genzeon advances highly effective, secure, and innovative technology solutions for healthcare and retail clients, including intelligent automation, security, compliance, and cloud services. Founded in 2009, by a group of leaders with a shared commitment to unleashing human potential, Genzeon is blazing new trails in fueling innovation, transforming businesses and unleashing efficiency. Our vision is to Dream Big, Deliver Excellence
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