The ABM technology team is seeking a Manager UX Designer who is passionate about creating functionally sound, inclusive user experiences for our internal and external clients. In this role, you will be embedded in a matrix UX team and primarily focused on a single product, while also supporting ad hoc requests for additional products as business needs arise. You will partner closely with product management, engineering, research, content, and analytics to define problems, explore solutions, and deliver high-quality web and mobile experiences. This role has high visibility to partners within the organization and requires strong collaboration, prioritization, and communication skills.
Responsibilities-
Own end-to-end product design for a primary product area, from discovery through delivery, ensuring solutions are usable, accessible, and aligned to business goals
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Operate effectively in a matrix model aligning priorities across product, engineering, and UX leadership, while balancing planned roadmap work with ad hoc requests from other products
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Partner with product and engineering to frame problems, define success metrics, and translate requirements into user-centered experiences
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Facilitate design reviews and working sessions; manage design intake, scope, and timelines to ensure requirements are understood and met
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Create user flows, IA, wireframes, prototypes, and high-fidelity UI as needed moving quickly for ad hoc asks while maintaining quality and design system consistency
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Communicate design rationale to stakeholders; incorporate feedback and align decisions across teams and products
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Collaborate with research (or lead lightweight research) to understand user needs, validate concepts, and inform design decisions
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Plan and conduct usability testing (or partner with researchers) and translate insights into iterative improvements
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Collaborate with engineering and data teams on feasibility, implementation details, and design handoff to ensure high-quality delivery
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Advocate cohesive experiences across products by leveraging and contributing to shared patterns, guidelines, and the design system
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Contribute to design systems, shared patterns, and scalable solutions
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Mentor and support peers through feedback, collaboration, and example-setting
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Help shape how the team works—not just what we deliver
EDUCATION & EXPERIENCE
- Professional education in marketing, visual design, interactive design, UX/UI, or equivalent combination of education and experience.
- Experience working in a cross-functional, matrixed environment supporting multiple stakeholders and product areas
- 7+ years of experience in product design
- 3+ years of experience in research
- 7+ years of user experience evaluation
- 7+ years of professional experience with Figma
- Working knowledge of front-end constraints (e.g., HTML/CSS and modern frameworks) to collaborate effectively with engineers
- Experience using onboarding and analytics tools
- Broad perspective, experience working with or being part of design teams
- Experience in service design and content strategy, and research
- Experience planning and/or partnering on research to validate concepts, prototypes, and design direction
- Experience supporting UX
- Experience in web and mobile-first design approaches.
REQUIRED SKILLS
- Comfortable working in agile or waterfall methodology
- Portfolio showing current expertise in web, mobile, and responsive UX and UI trends with ample background in rudimentary design skills
- Creative flair, versatility, conceptual/visual ability, and originality
- Team player
- Strong communication skills
Skills Required
- Professional education in marketing, visual design, interactive design, UX/UI or equivalent experience
- Experience working in a cross-functional, matrixed environment supporting multiple stakeholders and product areas
- 7+ years of experience in product design
- 3+ years of experience in research
- 7+ years of user experience evaluation
- 7+ years of professional experience with Figma
- Working knowledge of front-end constraints (HTML/CSS and modern frameworks)
- Experience using onboarding and analytics tools
- Experience in service design and content strategy
- Experience planning and/or partnering on research to validate concepts and prototypes
- Experience supporting UX and working with design teams
- Experience in web and mobile-first design approaches
- Comfortable working in agile or waterfall methodology
- Portfolio demonstrating web, mobile, and responsive UX and UI expertise
- Strong communication skills
- Team player with creative flair and conceptual/visual ability
ABM Industries Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABM Industries and has not been reviewed or approved by ABM Industries.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with some options described as strong (including no‑deductible choices) and added features to support condition management alongside expanded wellness benefits. Programs such as an Employee Assistance Program and FSA/HSA options further support physical and mental wellbeing.
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Retirement Support — A 401(k) savings plan with company match and immediate vesting supports long‑term savings. Complementary protections like life, AD&D, and disability insurance bolster financial security.
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Wellbeing & Lifestyle Benefits — Perks such as paid holidays, vacation and sick/bereavement time, commuter benefits, and discount programs are part of the offering. An emergency relief fund for financial hardship provides additional practical support for eligible employees.
ABM Industries Insights
What We Do
Commercial Cleaning Service That Shines There’s more to janitorial services than a mop hitting the floor. Environmental concerns and new technologies have taken commercial cleaning service to a new level. ABM Janitorial Services combines today’s technology with more than 100 years of innovative experience. That means we can offer you a full range of solutions based on your individual needs – at one site or for multiple locations nationwide. Our uniformed, trained workers use our private label cleaning products and the best equipment for doing the job right. Quality work is reinforced through inspections, detailed record keeping, and exception reporting. Choose ABM for your janitorial services today.
