Join our team to foster agile methodologies, encouraging a culture of innovation and high performance in a leading financial institution. Lead agile transformation, shaping solution delivery strategy, and fostering a high-performance team culture. Accessibility Program/Process Lead will support the high-performing Product and Technology teams in envisioning and execution of Accessibility related projects and initiatives.
As Vice President Accessibility Program/Process Lead in Digital Accessibility Team, you will support the high-performing Product and Technology teams in envisioning and execution of Accessibility related projects and initiatives. This prominent position combines General Accessibility knowledge, understanding related policies and procedures, strategic thinking, Controls/compliance discipline, and superior program management skills. You will ensure that your Product and Technology teams have the resources and guidance they need and hold them accountable to deliver timely and relevant solutions.
Job Responsibilities:
- ADA Program office interface/liaison: Gather and provide monthly update as required by ADA-Firmwide Governance as well as CCB wide ADA program office
- Program Management: Develop a project execution plan, troubleshooting/escalating issues, and ensuring timely project completion
- Process Management & Improvement: Partner with process owners, team leaders, stakeholders and managers to ensure alignment of deliverables. Support process improvement and potential efficiencies.
- Analytics and Reporting: Perform/support root cause analysis on issues, recommend solutions, and ensure changes are implemented. Leverage data visualization and transformation tools to build impactful dashboards and reporting for leadership and stakeholders.
- Client Focused: Support the identification and oversee solutions that address ADA gaps and/or deliverables
Required qualifications, capabilities, and skills
- Strong understanding of ADA policies, Section 508 & the 21st Century Communications Act regulations as well as the W3C Web Content Accessibility Guidelines (WCAG) version 2.1, Level A & AA Success Criteria and PDF/UA standard to ensure conformance with this requirement
- A strong understanding of controls, risk management, and operations
- Experience with developing analytical solutions, data visualizations, reports, and interactive experiences in a fast-paced financial services environment, including experience with Executive level reporting
- High degree of initiative and autonomy but able to function successfully as part of a team
- Honed consulting, influence, and negotiation skills to achieve desired outcomes
- Solutions-oriented with strong ability to analyze opportunities and problems, recommend solutions, and communicate effectively and confidently (both verbal and written)
- Strong interpersonal and communication skills; ability to support meetings and encourage dialogues with multiple stakeholders, including external and internal clients
- Ability to balance and prioritize multiple projects, deliverables, and deadlines
- Strong partnership record and ability to build effective relationships with partners in Product, Technology, controls, Compliance
- Independent, comfortable dealing with uncertainty, and self-motivated with an ability to adapt and be flexible in a team environment
- Excellent attention to detail. Innate desire to learn and develop. Working knowledge of Digital domain, as well as Banking. Self-starter with ability to manage own workload and deliverables
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- Strong understanding of ADA policies, Section 508, 21st Century Communications Act regulations, WCAG 2.1 Level A & AA, and PDF/UA standard
- Experience with controls, risk management, and operational processes
- Experience developing analytical solutions, data visualizations, reports, and interactive experiences in a financial services environment, including executive-level reporting
- High degree of initiative and autonomy while functioning effectively as part of a team
- Consulting, influence, and negotiation skills to achieve desired outcomes
- Solutions-oriented problem analysis, recommendation, and effective verbal and written communication
- Strong interpersonal skills; ability to facilitate meetings and engage internal and external stakeholders
- Ability to balance and prioritize multiple projects, deliverables, and deadlines
- Proven partnership record with Product, Technology, Controls, and Compliance teams
- Independent, adaptable, self-motivated, and comfortable with uncertainty
- Excellent attention to detail and strong desire to learn and develop
- Working knowledge of the Digital domain and banking industry
- Self-starter with ability to manage workload and deliverables
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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