UC Implementation Specialist - Bilingual (English/French)

| United States +80 more | Remote
Employer Provided Salary: 78,500-95,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
UC Implementation Specialist - Bilingual (English/French) - Service Delivery
The Unified Communications Implementation Specialist (UCIS) I/II manages the detailed planning, programming, and deployment of customer Mitel UCaaS projects. The UCIS's decisions and actions play a strategic role toward the realization of corporate financial, operational, and marketing objectives, and corporate strategies. The projects being managed will impact financial goals of the company and capital plans. The UCIS's responsibility is to manage projects to completion on time, within budget, and scope to maximize the project's potential of meeting or exceeding quality standards that deliver consistently superior services.
This is a complex position involving both detailed technical skills, documentation skills, and communication skills. This position will be expected to participate and possibly lead project work outside the scope, as assigned by the Manager. This position requires continuous learning on the part of the UCIS and requires that the UCIS has a working knowledge of, as well as learning new systems and updates for all products supported by Allstream's internal contact with all levels of employees.
(These responsibilities must be performed with or without reasonable accommodation.)

  • Establishes and maintains clear communication in both English and French with the project team, including vendors, contractors and customers.
  • Provide a clear plan for implementation that optimizes resource utilization, time required for completion and assures internal clients operations needs are being met.
  • Ensures projects remain on schedule and within budget.
  • Manage and complete multiple projects at the same time with different commencement and completion dates and requiring multiple departments and stakeholders through the initiation, planning, implementation, controlling, and closure phases of each project.
  • Conduct and/or coordinate remote and/or in-person end-user training which may require travel.
  • Must maintain and update certifications to advance their knowledge and progress to the next level.
  • Deploy, program, and maintains Mitel UCaaS Solution, including patches upgrades and management of licenses.
    • Ensure Mitel UCaaS are deployed per system design and completed documentation is sent back to the Project Manager (PM).
    • Ensure timeframes and worksteps in SalesForce are met.
    • Assist on-site technician as needed during cutovers.
    • Maintains communication with the PM of progress cutover is complete.
  • Assist with engaging product support when needed.
  • Develops personal knowledge/skills necessary to perform required work.
    • Maintains and updates certifications to current manufacturer levels.
    • Request training for products to improve certifications.
    • Will be required to do some project work.
    • Opens technical support tickets with vendors to resolve customer issues as needed.
  • Develops and assists with technical documentation and training material.
  • Ensures correctness of deployment training documents and procedures.
    • Identifies need for changes to documentation to the Manager.
    • Shares technical updates and documentation from vendors or other sources to improve team's knowledge.
    • Escalates issues to vendors and provides updates to the Manager.
  • Deploys applications for Call Center services and Call Recording.
  • May be required to perform supervisory administrative functions such as
    • Leading technical work group
    • Scheduling PTO
    • Scheduling Training
    • Other basic Supervisory skills
  • Performs other related duties as assigned by the Manager.

Scope of Position

  • The position reports to the Manager - UC Implementation and will have no direct reporting responsibilities for supervision. The position will require extensive collaborative communications skills and will require contact at all levels throughout the company. The major responsibilities of this position will include keeping projects on time and delivering the projects goals as stated. Also managing projects to the expectations of senior management and reporting status of projects in a useful and informative way.


  • Fluent in English and French Canadian
  • Bachelor's Degree (or comparable experience)
  • 3 + years of direct experience in a disciplined project management environment working with Unified Communications.
  • Must have the ability to function in a matrix environment where resources are not owned but secured from outside teams.
  • Demonstrated Understanding and Experience with Project Management Principles.
  • Develop Risk Plans.
  • Ability to manage multi-functional teams and disciplines.
  • Strong communications in written, verbal, inter-personal, facilitation forms.
  • Computer literacy, in word processing, spreadsheets, etc.
  • Demonstrated ability to solve problems.


  • MiVoice Business.
  • MiVoice Business Express.
  • Oria/Mitel Management Portal.
  • MiCollab.
  • NuPoint.
  • Mitel Border Gateway.
  • Web Proxy.
  • Mitel Audio Web Video.
  • Mitel Standard Linux.
  • MiVoice Call Recorder.
  • MiVoice Call Center.


  • Can establish priorities and work independently on projects.
  • Demonstrates a technical and working knowledge of VMware.
  • Maintains communication with manufacturers during trials providing proper feedback.
  • Demonstrates the ability to read and interpret PCAPs with Wireshark.
  • Ability to work, as a team or individually, under pressure and meet deadlines.
  • Multiple Mitel product (current) certifications including MiCollab and NuPoint support.
  • Certified on Mitel MiCC and Mitel MiCR applications.
  • Ensures work is completed per system design.
  • Maintains accurate customer related documentation and database information.
  • Present a positive image of the level of customer care provided by Allstream.
  • Provide feedback to supervisor regarding our level of service and feedback from customers.
  • ITIL (Foundation) Certification
  • Perform other related duties or projects as assigned.

Base Salary Range:
United States: $78,500 - $95,000 commensurate with experience
This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial secruity to our employees and their families.

Volunteer in local community
Partners with nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Employee Resource Groups Mental Health & Disability Advocacy | Pride | Women's | Multicultural | Veterans | Sustainability
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental insurance
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision insurance
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health insurance
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Pet insurance
Offered at a discounted rate to all Zayo employees
Wellness programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Mental health benefits
Financial & Retirement
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Zayo provide 12 weeks paid maternity leave, 2 weeks paid paternity leave, and 4 weeks paid adoptive/foster leave.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Onsite office parking
Parking is available at Zayo offices.
Recreational clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness stipend
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours

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