Company Introduction
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Role Overview
TW Online Service team is a dedicated engineering org for Coupang core business in Taiwan. The team is working with local business stakeholders, product team very closely to wow the customers and scale the business. We develop and maintain 10+ domains from Pre purchase domain, Purchase to Post purchase domain to provide E2E service for customers. We leverage AI, distribute systems to build mission-critical and highly scalable services to support business to be Top eCommerce platform in oversea market.
- Architect, design and build scalable systems that will have a direct impact on customer acquisition, experience, conversion and retention
- Develop close relationships with Product and tech team in China and Korea
- Establish and execute short and long-term architectural roadmaps for the business
- Drive continuous improvement to the efficiency and flexibility of the platform and services while keeping high bar for customer trust, performance and availability
Basic Requirements:
- Bachelor/Master in Computer Science or Engineering, or equivalent fields
- 10+ years of industry experience of increasing responsibility leading a group of engineers, 5+ years of experience in software development in large distributed systems, web services and Java capability
- Experience in designing and implementing high-concurrency, high-availability, and high-scalability systems;
- Familiar with distributed system architecture, microservice architecture and design, and message queue, cache, database etc core backend knowledge
- Growth mindset, company-wide perspective. Focus on business problem solving, and data-driven
- Strong competency in delivering results in an environment of rapidly changing requirements with appropriate trade-offs
- Strong sense of ownership, urgency, and dive deep
- Experience working closely with global distributed teams
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Skills Required
- Bachelor/Master in Computer Science, Engineering, or equivalent
- 10+ years industry experience with increasing responsibility leading engineers
- 5+ years software development experience in large distributed systems and web services
- Strong Java capability
- Experience designing and implementing high-concurrency, high-availability, high-scalability systems
- Familiarity with distributed system architecture, microservice design, message queues, caches, and databases
- Growth mindset and data-driven, business-focused problem solving
- Ability to deliver results amid rapidly changing requirements and make appropriate trade-offs
- Strong ownership, urgency, and ability to dive deep
- Experience working closely with global distributed teams
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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