About the Role
The Operational Risk Manager is responsible for identifying, assessing, monitoring, and mitigating operational risks across the organization. This role partners closely with business units and Group functions to strengthen the operational risk framework, enhance internal controls, and support regulatory and governance requirements.
Key Responsibilities
• Maintain and manage the Operational Risk Register for both Local and Group reporting purposes.
• Oversee Operational Risk Incident (ORI) reporting, including timely escalation and documentation.
• Conduct root cause analysis on risk events; prepare reports, track remediation actions, and recommend process improvements.
• Review, monitor, and report Key Risk Indicators (KRIs) related to operations, including but not limited to:
- Operational loss events
- Regulatory fines and financial impacts from litigation or disputes
- Loss of key talent and succession risks for senior roles
- Reputational risks such as negative media exposure
• Perform SOP and process reviews to assess control effectiveness and identify improvement opportunities.
• Support key risk initiatives and projects, including internal risk control enhancements related to IFRS 17 implementation.
Qualifications• Minimum 10 years of experience in audit, risk management, or control functions within insurance, financial institutions, or listed companies.
• Bachelor’s degree or above in Accounting, Finance, or related disciplines.
• Good command of English is a plus.
• Strong interpersonal and communication skills, with the ability to work effectively across multiple business functions.
• Proactive, self-motivated, and capable of navigating complex environments.
★Recruitment Process Notice
• Please note that interview coordination for the next stage will be handled by our offshore Service Hub.
• All interview-related communications — including availability confirmation and interview invitations — will be conducted via email only.
• As phone contact is not available at this stage, kindly check your email regularly (including spam or junk folders) to avoid missing important updates.
★Learn more about Chubb Life Taiwan's culture and workplace
• [開箱影片] 走進我們的辦公室，認識工作環境、福利與文化
• [Podcast] 探索我們如何打造支持成長與創新的職場
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What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
