Minimum Skills to Hire:
- High school diploma or equivalent required, preferred a degree in finance, business or other related fields.
- Minimum of 1 year of experience in a live chat customer service role, preferably in a payment processing or financial services environment.
- Excellent written communication skills with the ability to convey information clearly and professionally.
- Strong analytical and problem-solving abilities to quickly identify and resolve payment issues.
- Demonstrated commitment to providing exceptional customer service and maintaining a positive customer experience.
- High level of accuracy and attention to detail in handling customer transactions and information.
- Ability to handle multiple chat sessions simultaneously while maintaining a high level of customer service.
Preferred Requirements
- Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)
- Customer Complaints handling, Compliance or moderation operations experience is preferred
- Knowledge Ability to work in a fast and evolving environment with detail-oriented focus.
- Experience in E-Commerce buyer/seller/creator services and Trust and Safety guidelines is an added advantage.
- Experience in Microsoft Office Suite is preferred
- Preferably to have a typing speed of at least 40 words per minute
ResponsibilitiesAgent Requirement:
- Digital advertising experience is preferred: Strong understanding of Key Account and Agencies ecosystem. Proven experience managing O2C SMB/KA or Big6 accounts
- Communication skills: Strong verbal and written communication skills, with a professional and customer-centric approach.
- Problem-solving ability: Ability to quickly and accurately solve customer problems and find appropriate solutions.
- Exhibits sound business judgment and ability to influence others to deliver results. Demonstrated experience working independently and as part of a cross-functional team
- Patience and kindness: Have enough patience and friendly attitude to be able to handle the challenges and emotional dissatisfactions that may arise from customers.
Skills Required
- High school diploma or equivalent
- Degree in finance, business, or a related field
- At least 1 year of experience in live chat customer service
- Experience in payment processing or financial services
- Excellent written communication skills
- Strong analytical and problem-solving abilities
- Commitment to exceptional customer service and positive customer experiences
- Accuracy and attention to detail when handling transactions and customer information
- Ability to manage multiple chat sessions simultaneously
- English proficiency
- Multilingual proficiency
- Customer complaints handling, compliance, or moderation operations experience
- Ability to work in a fast-changing environment with attention to detail
- Experience with e-commerce buyer, seller, or creator services and trust and safety guidelines
- Microsoft Office Suite proficiency
- Typing speed of at least 40 words per minute
- Digital advertising experience and understanding of key account and agency ecosystems
- Experience managing O2C SMB, key account, or Big6 accounts
- Strong verbal communication and customer-centric communication skills
- Ability to work independently and cross-functionally
- Patience, kindness, and a friendly approach when handling customer dissatisfaction
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
