Jobs at Teleperformance

Provides first-level IT support, troubleshoots hardware and software issues, assists with installations, system administration, account access, network monitoring, IT asset management, documentation, and technology projects. The six-month internship offers hands-on experience in corporate IT infrastructure and support services.

Build, test, deploy, and document business automations using Power Automate, Power Apps, SharePoint, and AI assistants. Map manual processes, design logical workflows, handle errors and exceptions, create training materials, measure automation impact, and support internal innovation projects. The role includes collaboration with process owners, practical troubleshooting, research, and maintaining live automations used by internal teams.

Handle voice, chat, and email customer interactions while remaining flexible to operational requirements. Employment is contingent on satisfactory references, credit checks, and criminal-record screening. A Matric or equivalent qualification is required.

Investigate suspected economic crime and fraud cases for Nationwide through inbound and outbound calls. Assess customer and third-party risks, make independent risk-based decisions, document findings, escalate cases, and communicate outcomes to customers and stakeholders. The role also involves following regulatory procedures, managing team mailboxes, supporting colleagues with specialist guidance, and working within defined timescales and approval limits.

Leads end-to-end talent acquisition across multiple functions and levels, including sourcing, screening, interviewing, offer negotiation, onboarding, stakeholder partnership, talent pipeline development, market analysis, candidate engagement, recruitment metrics, and compliance.

Build, test, deploy, and document business process automations using Power Automate, Power Apps, SharePoint, and AI assistants. Map manual workflows, implement error handling, create training materials, measure automation impact, and support innovation projects. The six-month on-site internship includes collaboration with process owners, practical testing, troubleshooting, and research into automation tools.

Manage site-wide client operations across multiple teams, ensuring KPI achievement, service quality, profitability, staffing, and contract compliance. Lead and develop managers, address performance trends, deliver operational reports, drive employee engagement, coordinate cross-functional stakeholders, manage client relationships and escalations, host client reviews, and implement initiatives, recognition programs, and improvement projects.

Leads site-level client service operations across multiple teams, ensuring KPI achievement, customer satisfaction, employee engagement, profitability, and contract compliance. Manages operational performance, reporting, action plans, client relationships, escalations, site initiatives, recognition programs, and review processes. Collaborates with HR, learning and development, workforce management, quality, compliance, and client services teams to improve service delivery and operational outcomes.

Handle inbound passenger calls for flight reservations, bookings, ticket changes, inquiries, complaints, and special requests. Provide accurate travel information, resolve or escalate issues, process secure payments, maintain customer and sales records, and promote upgrades, baggage, lounge access, insurance, and other ancillary airline services through cross-selling and upselling.

Provides advanced, end-to-end HR support across employee relations, policy interpretation, compliance, performance management, workforce administration, and the full employee lifecycle. Advises leaders and employees on complex HR matters, manages HR data and documentation, supports audits and labor relations, leads policy and process improvements, and contributes to HR programs and projects. Partners with Payroll, Workforce Management, Talent Acquisition, Employee Relations, Compliance, and Learning & Development teams while preparing HR reports and dashboards.

Provides advanced end-to-end HR support across employee relations, policy interpretation, onboarding, offboarding, compliance, performance management, workforce administration, and employee lifecycle activities. Advises leaders and employees on complex HR matters, supports labor relations, maintains HR data accuracy, prepares reports and dashboards, and contributes to HR projects, process improvements, audits, and policy implementation.

Handles inbound and outbound customer calls to collect delinquent or outstanding amounts. Responsibilities include negotiating payment resolution, performing skip tracing, explaining account information, addressing disputes, following collection laws and client standards, maintaining compliance and quality, navigating multiple systems, meeting KPIs, and demonstrating empathy and professional communication.

Provides courteous customer service and collections support by managing mid-range arrears, understanding customers’ financial circumstances, negotiating repayment solutions, preventing write-offs, and meeting client-specific quality and KPI standards. The role requires empathy, persuasion, compliance, effective communication, and the ability to navigate multiple systems while promoting company products and services.

Handle inbound passenger calls for flight reservations, bookings, changes, ticketing, and travel inquiries. Resolve complaints and special requests, provide accurate flight information, process secure payments, and maintain customer records. Promote and sell ancillary airline services such as upgrades, baggage, lounge access, and insurance while meeting revenue goals and complying with airline policies and security standards.

Monitor and investigate credit and debit card cases for fraudulent activity using the Falcon Fraud Detection System. Handle inbound and outbound high-volume calls, process lost or stolen account reports, verify account activity, document findings, identify fraud patterns, and take preventive action. Representatives must meet performance standards, follow procedures, communicate professionally, manage multiple applications, and respond effectively to changing fraud trends and high-risk situations.

Supports APAC marketing operations through Salesforce data hygiene, list maintenance, campaign attribution, performance reporting, dashboard updates, campaign launches, data reconciliation, and process documentation. The intern reviews MQLs, SQLs, opportunity influence, and campaign ROI while maintaining Looker Studio dashboards and marketing data accuracy.

Provides first-level technical support, troubleshoots hardware and software issues, assists with installations and system administration, maintains IT asset records, monitors network and system performance, manages user accounts and access, supports IT projects, and documents procedures and troubleshooting guides.

Investigate transaction monitoring alerts, suspected fraud, money laundering, sanctions, PEPs, adverse media, CIFAS alerts, and declined payments. Conduct enhanced due diligence, assess suspicious activity, prepare SARs, respond to law enforcement requests, apply AML, CTF, POCA, GDPR, and regulatory requirements, and escalate risks appropriately. Maintain accurate records, support compliance investigations, complete employment and SMCR checks, and make timely decisions to mitigate financial and regulatory risk.

Investigate transaction monitoring alerts, suspected fraud, money laundering, sanctions, PEP, adverse media, and CIFAS alerts. Apply AML, CTF, POCA, GDPR, and regulatory requirements; file suspicious activity reports, conduct enhanced due diligence, respond to law enforcement, investigate fraudulent payments and account linkages, identify financial crime trends, and escalate risks. Maintain accurate case records, support compliance checks, and meet performance and regulatory standards.

Provides multilingual customer support through voice, chat, email, and social media. Resolves complaints, records customer information accurately, escalates complex cases, identifies needs, and delivers timely solutions. The role requires meeting customer experience, sales, and performance targets while maintaining product knowledge, regulatory compliance, attendance, and professional conduct.