Jobs at Teleperformance

Investigate suspected economic crime and fraud cases for Nationwide through inbound and outbound calls. Assess customer and third-party risks, make independent risk-based decisions, document findings, escalate cases, and communicate outcomes to customers and stakeholders. The role also involves following regulatory procedures, managing team mailboxes, supporting colleagues with specialist guidance, and working within defined timescales and approval limits.

Provides real-time coaching to agents, investigates user reports, escalates abusive content, and supports policy and standards rollouts across Quality, Training, and Operations. The role requires fluent Italian and English, strong cultural awareness, excellent communication skills, and at least two years of experience in a shared services or BPO environment. This is a full-time, on-site position in Dublin.

Audits content moderation decisions, provides actionable feedback, interprets quality and policy data, conducts root-cause analysis, escalates policy issues, mentors quality experts, supports training, and develops market-specific process improvements. The role requires fluency in Iraqi Arabic and English, quality control experience, strong Excel skills, attention to detail, critical thinking, and independent work in a fast-paced environment.

Handle inbound customer calls, identify needs, recommend products and services, convert support interactions into sales opportunities, troubleshoot issues, and achieve sales and service metrics. The role requires excellent English, consultative selling, strong communication, target orientation, and flexibility to work rotational shifts in a high-volume environment.

Manage a portfolio of content creators, serving as a trusted consultant to increase platform usage and adoption of tools. Identify partner needs, connect them with relevant platform features, manage high-volume outreach through video, email, and phone, and follow up on opportunities over time while meeting individual and team performance targets.

Handles inbound customer interactions through calls and digital channels, providing product support while identifying and converting sales opportunities. Uses a consultative approach to understand customer needs, troubleshoot products, resolve issues, and recommend paid solutions. The role requires meeting conversion, sales, customer satisfaction, and first-call-resolution targets in a high-volume environment while maintaining strong customer rapport and service quality.

Responds to customer enquiries through inbound phone and email, supports online orders and payments, protects confidential information, resolves concerns, escalates priority issues, and maintains a professional brand experience. The role requires Cantonese and English communication, adherence to service policies, achievement of performance targets, collaboration with teammates, and continuous learning and process improvement.

Reviews, classifies, and removes user-uploaded content according to client policies and community guidelines. Maintains quality and KPI targets, escalates cases appropriately, protects customer information, completes ongoing training, and handles potentially sensitive or graphic content while working rotational shifts.

Reviews, classifies, removes, and escalates user-generated content according to client policies and community guidelines. Maintains quality and KPI performance, protects confidential customer information, completes ongoing training, and follows operational procedures. The role requires rotational-shift availability and the ability to handle disturbing or graphic content in an on-site work environment.

Provides customer support for an online shopping channel through inbound phone and email. Assists with online orders and payments, protects confidential customer information, resolves concerns, escalates priority issues, meets performance targets, and helps improve service quality. Requires professional communication, empathy, active listening, problem-solving, Tagalog proficiency, B2-level English, basic computer skills, and accurate typing.

Reviews, classifies, escalates, or removes user-generated content according to client policies and community guidelines. Maintains quality and KPI targets while handling sensitive or graphic material, protecting customer information, and following confidentiality procedures. Participates in training and wellness programs, monitors company communications, and works rotational shifts. The role requires Mandarin and English proficiency, strong attention to detail, computer literacy, and accurate typing.

Analyze potentially fraudulent transactions and monitor assigned customer profiles for suspicious activity. Investigate alerts, review supporting data and red flags, perform KYC checks, gather case information, and recommend escalation or closure according to AML policies and procedures. The role requires Portuguese and English proficiency, financial or banking experience, and knowledge of AML, KYC, or due diligence processes.

Supervise BPO agents, monitoring attendance, productivity, performance, quality, and service levels. Communicate operational changes, enforce policies, prepare accurate reports, coach and motivate agents, provide feedback, handle escalated customer interactions, streamline procedures, and support disciplinary actions. The role requires strong English communication, Excel reporting skills, problem-solving ability, resilience under stress, and availability for rotating 24/7 shifts.

Reviews, classifies, and removes user-generated content according to client policies and community guidelines. Maintains quality and KPI targets, escalates cases appropriately, protects confidential customer information, completes ongoing training, and supports safe online experiences. The role requires handling potentially disturbing content, working rotational shifts, meeting typing and accuracy standards, and communicating effectively in English.

Identify and qualify security-focused sales opportunities across APAC through outbound and inbound campaigns. Manage assigned accounts, conduct cold calls and emails, engage C-level decision-makers, assess technical and business needs, and connect prospects with cloud security solutions. Maintain leads, contacts, accounts, opportunities, and activities in Salesforce while meeting individual and team performance targets.

Handle inbound customer calls, provide technical and product support, troubleshoot issues, identify customer needs, and recommend suitable paid solutions. The role combines consultative selling with customer experience responsibilities, including meeting conversion, sales, first-call resolution, and customer satisfaction metrics. Representatives must support customers in Japanese and English, navigate computer systems efficiently, resolve issues within scope, and refer customers to third-party support when necessary.

Provides customer support for an online shopping channel through inbound phone and email. Assists with orders and payments, protects confidential customer information, resolves and escalates concerns, meets service KPIs, and contributes to continuous improvement. The role requires professional communication, empathy, active listening, problem-solving, Korean language support, English proficiency, accurate typing, and Microsoft Office skills.

Reviews and classifies text, images, audio, video, documents, advertisements, and social media content against defined policies. Annotates data for production and machine learning, identifies policy violations, monitors abuse reports, and supports community safety. Requires accurate judgment, attention to detail, policy awareness, and availability for 24/7 onsite shift rotation.

Handle inbound customer calls, provide technical and product support, troubleshoot issues, identify customer needs, and recommend relevant paid solutions. Drive conversions and new sales while maintaining strong customer experience metrics, including first-call resolution and Net Promoter Score. Manage high-volume interactions, multitask effectively, document and resolve issues, and build customer rapport. Support is provided through phone and other communication channels.

Moderate and review reported social media content for policy compliance, resolve account and user inquiries, enforce terms of use, and identify abusive content. The role requires empathetic communication, sound judgment, analytical thinking, trend recognition, and timely escalation of policy exceptions. Moderators also analyze user feedback and data, recommend workflow improvements, and support a positive online community experience while meeting quality and turnaround standards.