Jobs at Teleperformance

Conduct Korean-language quality audits, identify defects and process gaps, provide agent feedback, deliver training and refreshers, mentor new employees, and support operational performance. Prepare business reviews, quizzes, and spot checks; analyze quality data, recommend action plans, participate in calibration sessions, and help maintain productivity, attendance, and quality targets for the supported market.

Respond to customer enquiries through phone and email, support online orders and payment processing, safeguard confidential information, resolve concerns, escalate priority issues, and maintain professional brand representation. The role requires meeting performance targets, adhering to company policies, collaborating with colleagues, improving support processes, attending training, and delivering empathetic, solution-focused customer service in English and Portuguese.

Provides first-level IT support, troubleshoots hardware and software issues, assists with installations, system administration, account access, network monitoring, IT asset management, documentation, and technology projects. The six-month internship offers hands-on experience in corporate IT infrastructure and support services.

Monitor and evaluate service quality across voice and non-voice channels through customer interaction audits, root cause analysis, KPI and SLA compliance reviews, QA reporting, trend analysis, and calibration sessions. Collaborate with Operations and Training teams, support client quality reviews, identify service gaps, and contribute to continuous improvement initiatives.

Handle inbound customer calls for Lloyds Banking Group’s fraud team. Investigate scams, fraud cases, pending payments, and account security concerns while supporting personal banking queries, vulnerable customers, complaints, and financial difficulties. Resolve issues accurately and in accordance with banking regulations, explain processes clearly, educate customers about fraud prevention, and promote digital banking services. The role requires strong communication, empathy, problem-solving, decision-making, and customer-service skills.

Acquire and onboard sellers to an e-commerce platform serving Australia and New Zealand. Responsibilities include cold calling, seller account setup, product publication, listing and pricing consultation, campaign participation, portfolio management, and ongoing performance improvement. The role manages seller relationships, identifies growth opportunities, and drives sales and engagement toward defined targets.

Acquire and onboard Malay-speaking sellers to an e-commerce platform through cold calling and qualified leads. Guide sellers through registration, shop setup, documentation, and product publication. Advise on listings, pricing, imagery, promotions, campaigns, and platform tools. Manage a seller portfolio, provide ongoing consultation, improve seller performance, and pursue sales and activity targets through consistent follow-up.

Acquire and onboard Indonesian-speaking sellers for an e-commerce platform through cold calling and qualified leads. Guide sellers through registration, shop setup, documentation, and product publication. Advise on listings, pricing, photography, promotions, campaigns, and platform tools. Manage a seller portfolio, support seller growth, improve low-revenue accounts, and consistently follow up against sales and engagement targets.

Acquire and onboard Tagalog-speaking e-commerce sellers through cold calling and qualified leads. Guide sellers through shop setup, documentation, product publication, and promotional campaigns. Manage a seller portfolio, provide recommendations on listings, pricing, and platform tools, and help new and underperforming sellers increase sales and engagement while meeting activity and revenue targets.

Conducts quality audits of content moderation cases, evaluates moderator performance against accuracy and policy standards, identifies trends and process gaps, provides actionable feedback, maintains quality records and reports, participates in calibration, supports root-cause analysis, and escalates policy or workflow issues while ensuring compliance with client and data privacy requirements.

Build, test, deploy, and document business process automations using Power Automate, Power Apps, SharePoint, and AI assistants. Map manual workflows, implement error handling, create training materials, measure automation impact, and support innovation projects. The six-month on-site internship includes collaboration with process owners, practical testing, troubleshooting, and research into automation tools.

Build, test, deploy, and document business automations using Power Automate, Power Apps, SharePoint, and AI assistants. Map manual processes, design logical workflows, handle errors and exceptions, create training materials, measure automation impact, and support internal innovation projects. The role includes collaboration with process owners, practical troubleshooting, research, and maintaining live automations used by internal teams.

Supports the Innovation team through industry and technology research, business case development, project planning, stakeholder coordination, documentation, data analysis, visualization, and automation initiatives. The intern will track milestones, organize meetings and workshops, prepare strategic materials, identify process improvements, and help evaluate new ideas. The role requires strong organization, communication, analytical thinking, and curiosity about emerging technologies. It is a six-month, on-site internship with an allowance.

Supervise and develop a BPO operations team to meet campaign objectives, quality standards, and performance goals. Review performance reports, address underperformance, lead daily team meetings, identify agent outliers, set priorities, adjust processes in real time, and facilitate agent development. Responsibilities include monitoring KPIs, conducting one-on-one meetings and quarterly reviews, managing talent, and creating personal development plans.

Supervise and develop a BPO operations team to meet campaign objectives, quality standards, and performance goals. Responsibilities include reviewing performance reports, addressing agent issues, conducting team meetings, setting daily priorities, adjusting processes in real time, coaching agents, monitoring KPIs, and managing talent development through one-on-ones, reviews, and development plans.

Investigate suspected economic crime and fraud cases for Nationwide through inbound and outbound calls. Assess customer and third-party risks, make independent risk-based decisions, document findings, escalate cases, and communicate outcomes to customers and stakeholders. The role also involves following regulatory procedures, managing team mailboxes, supporting colleagues with specialist guidance, and working within defined timescales and approval limits.

Handle inbound customer calls, identify needs, recommend products and services, convert support interactions into sales opportunities, troubleshoot issues, and achieve sales and service metrics. The role requires excellent English, consultative selling, strong communication, target orientation, and flexibility to work rotational shifts in a high-volume environment.

Manage a portfolio of content creators, serving as a trusted consultant to increase platform usage and adoption of tools. Identify partner needs, connect them with relevant platform features, manage high-volume outreach through video, email, and phone, and follow up on opportunities over time while meeting individual and team performance targets.

Handles inbound customer interactions through calls and digital channels, providing product support while identifying and converting sales opportunities. Uses a consultative approach to understand customer needs, troubleshoot products, resolve issues, and recommend paid solutions. The role requires meeting conversion, sales, customer satisfaction, and first-call-resolution targets in a high-volume environment while maintaining strong customer rapport and service quality.

Responds to customer enquiries through inbound phone and email, supports online orders and payments, protects confidential information, resolves concerns, escalates priority issues, and maintains a professional brand experience. The role requires Cantonese and English communication, adherence to service policies, achievement of performance targets, collaboration with teammates, and continuous learning and process improvement.