Jobs at Teleperformance

Financial Analyst supporting financial control for public sector clients. Responsibilities include invoice approvals, AP and AR adjustments, payment approvals, month-end close, accruals, reconciliations, cost attribution, margin analysis, ONS reporting, open-book reporting, audit support, tax and VAT compliance, process documentation, governance, and automation initiatives. The role also collaborates with management accounts, shared services, operations, and commercial teams.

Provides inbound financial and motor insurance customer support, resolves queries, manages vulnerable customers, retains policyholders, identifies new business opportunities, and strives for first-call resolution. The role requires accurate administration, product processing, regulatory compliance, customer rapport, and collaboration with service colleagues. Advisors must meet service, quality, campaign, and performance targets while delivering empathetic, professional assistance in a fast-paced regulated environment.

Manage end-to-end recruitment, including sourcing, screening, interviewing, offer negotiation, onboarding, and candidate engagement. Partner with hiring managers and stakeholders across multiple functions and levels, manage high-volume and specialist hiring, build talent pipelines, provide market insights, and track recruitment metrics. Maintain accurate records and ensure compliance with company policies and employment regulations.

Monitor and investigate credit and debit card cases for fraudulent activity using the Falcon Fraud Detection System. Handle inbound and outbound high-volume calls, process lost or stolen account reports, verify account activity, document findings, identify fraud patterns, and take preventive action. Representatives must meet performance standards, follow procedures, communicate professionally, manage multiple applications, and respond effectively to changing fraud trends and high-risk situations.

Handles inbound and outbound calls related to credit and debit account fraud. Reviews Falcon Fraud Detection System cases, identifies suspicious activity and fraud patterns, processes lost or stolen account reports, verifies transactions, documents account actions, and escalates emerging risks. The role requires accurate case handling, adherence to knowledge base procedures, multitasking across applications, performance against call-center standards, schedule flexibility, and professional communication with members and internal teams.

Handles customer collections and delinquency accounts by providing empathetic guidance, negotiating repayment solutions, preventing write-offs, and meeting client-specific quality and performance standards. The role requires managing customer contacts across multiple systems, maintaining compliance, understanding financial circumstances, promoting relevant services, and supporting ad hoc business tasks.

Leads end-to-end talent acquisition for RaaS and BFSI functions, develops workforce-aligned recruitment strategies, manages and coaches recruiting teams, builds specialized talent pipelines, monitors hiring metrics, improves recruitment processes, and partners with business leaders to forecast hiring needs and support compliant, high-quality hiring.

Provides phone-based customer support for airline passengers, handling reservations, bookings, ticket changes, inquiries, complaints, and special requests. Supplies accurate flight information, resolves or escalates issues, processes secure payments, and maintains interaction records. Promotes and sells upgrades, baggage, lounge access, insurance, and other ancillary services through cross-selling and upselling. Ensures compliance with airline policies, security regulations, and industry standards while coordinating with internal departments.

Provides phone-based customer support for airline passengers, handling reservations, ticketing, schedule inquiries, changes, complaints, payments, and special requests. The role also promotes and sells ancillary services such as upgrades, baggage, lounge access, and travel insurance. Responsibilities include resolving or escalating issues, maintaining accurate customer and booking records, complying with airline policies and security standards, and collaborating with internal departments.

Handle inbound calls, emails, and written requests from customers regarding accounts, payments, cards, disputes, technical support, and compliance. Process account updates, applications, refunds, direct debits, cash advances, card replacements, lost or stolen cards, and account closures. Maintain accurate records, follow data protection and regulatory procedures, resolve complaints, support fraud-related processes, and assist with correspondence, archiving, and new-starter development.

Handle inbound customer interactions across phone, email, and chat, resolving issues, answering product questions, converting quotes to sales, retaining customers, and cross-selling. The role requires ownership of complaint resolution, customer advocacy, policy and process adherence, SLA and KPI performance, product expertise, and collaboration with internal stakeholders while ensuring compliant, respectful, and effective service.

Leads workforce management across multiple sites, overseeing forecasting, capacity planning, scheduling, resource allocation, and real-time operations. Manages large WFM teams, develops concurrency and capacity models for volatile social media demand, monitors service levels and productivity, and drives data-based process and cost improvements. Collaborates with operations teams, clients, and senior stakeholders to align workforce strategies with business objectives.

Provides customer support through phone, chat, email, and social media. Resolves complaints, records accurate customer information, escalates complex cases, promotes client products and services, meets KPIs and sales targets, follows regulatory requirements, and continuously improves the customer experience.

Handle customer calls and emails for financial accounts, resolve complaints, process payments, refunds, direct debits, card replacements, account activations and closures, and provide transactional and interest information. The role requires accurate record updates, fraud-related dispute handling, collections support, regulatory compliance, and adherence to data protection requirements while delivering courteous service and promoting products.

Provides Level 2 desktop and technical support for employees and clients. Installs, configures, tests, troubleshoots, and upgrades computers, peripherals, software, virtual desktops, printers, and related infrastructure. Resolves incidents with vendors and Help Desk teams, supports LAN/WAN and telecom systems, assesses hardware and software purchasing needs, orders supplies, and trains users. Works independently in a geographically distributed, Microsoft-centric environment.

Provides Level 2 desktop and end-user support, including installation, configuration, troubleshooting, virtual desktop support, hardware and software deployment, peripheral setup, and user training. Maintains and tests network, server, LAN/WAN, and telecom equipment; coordinates with vendors, Help Desk, Operations, procurement, and staff to resolve issues and purchase technology. Works independently in a Microsoft-centric client-server environment.

Leads complex operational projects and oversees a broader project portfolio, including governance, reporting, risk management, resource planning, compliance, and delivery assurance. The role manages interdependent projects, removes delivery barriers, develops project standards, and provides recommendations to senior and C-suite stakeholders. It also coaches and manages Project Managers, builds stakeholder relationships, supports business change, and ensures consistent application of PRINCE2 methodology.

Lead complex operational projects and broader portfolio governance, ensuring delivery against scope, budget, timelines, risks, dependencies, and benefits. Build and manage high-performing teams, coach Project Managers, establish project standards, and provide clear reporting and recommendations to senior and C-suite stakeholders. The role requires strong stakeholder management, BPO operational change experience, TUPE project delivery, quality and compliance oversight, and current PRINCE2 Practitioner accreditation.

Leads complex operational projects and portfolio governance, overseeing delivery plans, budgets, risks, dependencies, reporting, compliance, and stakeholder relationships. Coaches and develops Project Managers, builds high-performing teams, embeds project standards, and provides strategic assurance to C-suite and other stakeholders. The role requires substantial senior project management experience, BPO or comparable operational experience, TUPE project delivery, and current PRINCE2 Practitioner accreditation.

Leads BPO quality assurance operations and mentors Quality Analysts. Oversees interaction evaluations, QA frameworks, scorecards, calibration, coaching, reporting, compliance, and performance improvement. Analyzes quality trends, recommends corrective actions, and collaborates with Operations, Training, and Workforce teams to meet KPIs, SLAs, and client standards.