How you'll make an impact:
- Investigate and resolve complex escalations related to Trust & Safety and member support.
- Troubleshoot and resolve bug and app functionality reports in collaboration with Engineering and Product teams.
- Handle high-pressure situations, gray areas, and policy changes.
- Communicate and coordinate with various cross-functional partners, including Member Experience, Engineering, Legal, and outsourced teams.
- Contribute to and own organizational projects, driving process improvements.
- Escalate member legal concerns to the Legal/Privacy teams.
- Address member privacy rights and accessibility concerns.
- Handle escalated billing tasks.
We could be a match if:
- Basic knowledge of Zendesk and familiarity with similar tools.
- Ability to understand and summarize complex cases quickly.
- Outstanding analytical skills and excellent judgment.
- Highly flexible and adaptable, comfortable with policy and process changes.
- Ability to multitask and manage large volumes of emails in a fast-paced environment.
- Outstanding time management and prioritization skills.
- Quick learner and tech-savvy.
- Strong attention to detail.
- Passion for helping people.
- Ability to use critical thinking and logic to isolate and resolve issues.
- Solid understanding and background knowledge of high-severity issues with a Trust & Safety focus.
- Ability to handle and review disturbing content without involving personal beliefs.
- Bachelor degree or higher or equivalent experience.
Top Skills
What We Do
In today’s digital world, singles are so focused on sending likes and looking through profiles that they’re not actually building meaningful connections and going on dates. Hinge is on a mission to change that by designing the most effective app experience. We want to create a less lonely world by inspiring intimate, in-person connections. Relationships are at the core of everything we do. And not just the romantic kind. We can't accomplish really hard things alone - so we make great relationships the foundation of our teamwork.
We believe these three core values are what it takes to build those great relationships: Authenticity, we share - never hide - our words, actions, and intentions. Courage, breakthroughs require a willingness to take risks and embrace lofty goals and tough challenges. Empathy, we're all humans first. So we deeply consider the perspectives of others, listen openly, and speak with care.
Why Work With Us
We're mission-driven. While most apps think about boosting sessions and time on app, we think strategically about meaningful end results (dates and relationships).
We're culture-first. We believe in great people over process. Decisions are pushed to the front lines, with feedback and coaching provided by our leaders.
Gallery
Hinge Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Hinge believes in the power of in-person connection. We have adopted a hybrid model that allows our people to stay connected to each other in-person.
