TriStar JCB - Product Support Sales Representative

Company Profile

TriStar JCB is the JCB dealer for Tennessee, with a strong commitment to providing the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program to ambitious candidates who possess the desire and mentality to excel at both the personal and professional levels. TriStar JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, and aerial equipment, among others.

Position Purpose

The Product Support Sales Representative is responsible for the sales of TriStar JCB’s parts and service solutions.

As a PSSR, you will perform inspections on customer owned equipment and make service and repair recommendations to develop customer-driven solutions utilizing TriStar JCB’s unique abilities as a JCB authorized dealer.

Position Type

Full Time, Exempt

Location

Murfreesboro, TN - Onsite at TriStar JCB

Benefits and Other Compensation

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

Application Process

Applications will be accepted through Careers | JCB Careers | JCB Jobs | JCB or via LinkedIn. The anticipated application window will close on November 6, 2026.

Major Tasks, Responsibilities & Key Accountabilities

• Establish new customer accounts
• Service and maintain existing customer accounts
• Meet and exceed strategic goals
• Utilize CRM system to manage customer relationships
• Develop strong customer relationships
• Respond quickly to leads and qualify customers
• Develop equipment quotes, financing quotes, and other sales proposals as needed
• Meet set requirements for continued professional development
• Other duties as assigned

Minimum Qualifications

• High school diploma or GED.
• Strong mechanical aptitude and understanding of equipment maintenance and repair practices.
• Strong computer skills including Microsoft Office and CRM software.
• Valid driver's license with acceptable driving record.
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

Preferred Qualifications

• Associate degree, technical training, or equivalent work experience preferred.
• Previous outside sales, product support sales, service sales, parts sales, or customer support experience.
• 3+ years of experience in heavy equipment, construction equipment, agriculture equipment, truck, diesel engine, or related industries.

Knowledge, Skills, Abilities & Competencies

• Exceptional customer service and relationship-building skills.
• Strong sales, negotiation, and closing abilities.
• Ability to identify customer needs and recommend value-driven solutions.
• Strong organizational and territory management skills.
• Self-motivated with the ability to work independently.
• Strong communication skills, both verbal and written.
• Ability to prioritize and manage multiple opportunities simultaneously.
• Strong problem-solving and analytical abilities.
• Professional presentation and interpersonal skills.
• High level of accountability and personal ownership.
• Strong desire to compete, win, and exceed expectations.

Job Conditions

• Both office environment and occasionally manufacturing/factory environment.
• Subject to noise and temperature changes.

Physical Requirements

The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to:

• Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• The employee is occasionally required to stand and move and/or walk.
• The employee must frequently move and/or transport up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer

JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws.

EEO EMPLOYER/VET/DISABLED.

Reasonable Accommodation Statement

JCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the JCB Human Resources team at [email protected].

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S., which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.