Trips and Visits Specialist I

The expected salary range for this position is $24.59 - $30.73. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings.

This entry-level professional specialist assists with managing ministry exposure and outcomes for each assigned trip in various in-person and/or virtual forms. The specialist implements established strategies to highlight Compassion's ministry, deepen sponsor, donor, and ministry partner engagement, increases the acquisition of new sponsorships, invites additional giving, and grows retention rates. 

PLEASE NOTE: This is a remote, US-based position.

What will you do? 

• Maintain a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer. 

• Act as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur. 

• Uphold and engage in Compassion’s core Cultural Behaviors. 

• Assist with the coordination of multiple Field Experiences per fiscal year to educate supporters and ministry partners while providing first-hand experience and exposure to Compassion's core ministry programs to ultimately increase giving and sponsorship of children. Field Experiences include (but are not limited to) individual custom visits and sponsor trips.  

• Act as a liaison between Compassion’s Trips & Visits team and a supporter, and provide excellent and accurate communication and timely responses, while anticipating and meeting visitor expectations. 

• Assist with budget preparation for each visit/trip and monitor for each assigned trip in accordance with established department budgets. Ensure fees are collected for each visit/trip and allocated to the proper location. 

• Assist with both planning and administrative components of trips and visits to provide a seamless end-to-end experience for travelers, often with guidance from a more senior specialist. This responsibility includes coordinating trip registration, visas and necessary paperwork, payment processes, trip bookings, as well as post trip evaluation and wrap-up. 

• Prepare and provide resources and materials regarding Compassion programs and trip outcomes. 

• Provide outstanding service and attention to detail to ensure that our guests have an excellent and safe visit/trip experience. 

What do you bring? 

• Bachelor’s degree in a related field or equivalent education, training, and/or certification 

• High level of organization and attention to detail. 

• Excellent time management skills and the ability to prioritize competing tasks. 

• Strong communication capabilities and customer service skills; has the ability to engage with a variety of internal and external stakeholders. 

• Proficient with technology with Salesforce experience preferred. 

Travel: Up to 10% of normal schedule, domestic only.

Why work here?

• The mission: Join a team that is motivated to release children from poverty in Jesus’ name.

• Our benefits: Receive generous paid time off, 10% contribution to a 403(b) retirement fund, excellent healthcare coverage, and more.

• ​Spiritual growth: Participate in regular chapel services, prayer groups, and department devotionals.

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