Trip Support AdvisorsSupport Global Aviation Missions Around the Clock
Location: SAO PAULO-COLT, BRAZIL (Remote)
Schedule: Rotating shifts including days, nights, weekends, and holidays
At World Fuel, we support some of the most complex flight operations in the world. As a Trip Support Specialist II, you will be the operational quarterback behind international business aviation missions, coordinating every detail needed to ensure flights operate safely, efficiently, and seamlessly across the globe.
This role is ideal for aviation professionals who thrive in a fast-paced environment, enjoy solving operational challenges, and are passionate about delivering exceptional customer service.
What You'll DoManage Global Flight Operations
Serve as the primary point of contact for assigned flight departments and operators, supporting missions from planning through completion.
Coordinate and arrange:
- International overflight and landing permits
- Airport slots and PPRs
- Ground handling services
- Crew accommodations
- Ground transportation
- Customs and immigration requirements
- Border overflight exemptions and CANPASS submissions
- Flight following and trip monitoring
Deliver Exceptional Customer Support
- Build and maintain strong relationships with assigned customers.
- Act as a trusted advisor for trip planning and operational support.
- Provide proactive communication and timely updates throughout all phases of a mission.
- Resolve customer issues quickly and professionally while maintaining a high level of service.
Trip Planning & Quality Control
- Manage and monitor assigned trips to ensure accuracy and operational readiness.
- Create and maintain trip records and cost estimates.
- Perform quality assurance reviews of all trip arrangements.
- Ensure trips remain updated based on evolving client requirements.
- Participate in the operations communication rotation, managing incoming calls, emails, and operational messages.
- Assist with after-hours fuel requests and operational support as needed.
- Collaborate with flight planning, weather, permits, fuel, and support services teams to ensure successful mission execution.
- Support 24/7 operational coverage through rotating shifts.
Contribute to Operational Excellence
- Identify opportunities to improve processes and enhance customer service.
- Share industry knowledge and best practices with colleagues.
- Act as a team player, assisting other operational departments when required.
- Support business growth by promoting World Fuel's Trip Support products and services.
What We're Looking ForRequired Qualifications
- 2+ years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related aviation environments
- Exceptional customer service and relationship management skills
- Strong attention to detail and ability to manage multiple priorities simultaneously
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to remain calm and professional in high-pressure situations
- Proficiency in Microsoft Office applications
- Ability to work independently with minimal supervision
- Ability and willingness to work rotating shifts, including nights, weekends, and holidays
Preferred Qualifications
- Bachelor's degree in Aviation, Business, or a related field
- Experience supporting international flight operations
- Prior experience in business aviation, trip support, dispatch, or flight operations
- Knowledge of aviation regulations, permits, ground handling, and international operating requirements
- FAA Dispatcher Certificate or similar aviation qualifications are a plus
What Makes You Successful
- Customer-focused and service-driven
- Organized and detail-oriented
- Calm under pressure
- Comfortable managing multiple missions simultaneously
- Confident communicating with pilots, flight departments, vendors, and internal teams
- Passionate about aviation and operational excellence
Why Join World Fuel?
- Support global business aviation missions every day
- Work alongside experienced aviation professionals
- Gain exposure to international flight operations and trip planning
- Join a collaborative team that values customer service and operational excellence
- Build a long-term career with a global leader in aviation and energy solutions
Ready to help customers navigate the world?
Apply today and become part of a team that keeps global aviation moving. ✈️
#WFS
#LI-JH1
Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.Colt International das Americas Servicios de Aviacao Ltda.
Skills Required
- 2+ years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related aviation environments
- Exceptional customer service and relationship management skills
- Strong attention to detail and ability to manage multiple priorities simultaneously
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to remain calm and professional in high-pressure situations
- Proficiency in Microsoft Office applications
- Ability to work independently with minimal supervision
- Ability and willingness to work rotating shifts, including nights, weekends, and holidays
- Bachelor's degree in Aviation, Business, or a related field
- Experience supporting international flight operations
- Prior experience in business aviation, trip support, dispatch, or flight operations
- Knowledge of aviation regulations, permits, ground handling, and international operating requirements
- FAA Dispatcher Certificate or similar aviation qualifications
What We Do
Headquartered in Miami, Florida, World Kinect Corporation (NYSE: WKC) is a leading global energy management company, offering a broad suite of solutions across the energy product spectrum. In addition to our core energy and fuel offerings to customers in the transportation sector, we provide advisory services, sustainability and renewable energy solutions, as well as supply fulfillment for natural gas and power. We continue to focus on advancing the energy transition to lower carbon alternatives through expanding our portfolio of energy solutions and providing customers with greater access to sustainably sourced energy. For more information, visit https://corp.worldkinect.com.
