We are seeking a Trilingual Customer Support Representative. The primary duties involve handling customer inquiries via call and back office to verify credit account status, process necessary modifications and verifications, and manage fraud alerts.
What you’ll do:
Respond the credit concerns through calls, and also back office escalations.
Comply with metrics and overall performance expectations.
Identify consumer needs via thorough analysis of the consumers’ credit file.
Properly document of follow-up actions for partner departments best resolution.
Initiate and resolve all researches needed to provide the most precise information to the consumer in the back office workframe.
Maintain complete and accurate client and project information.
Serve as a liaison between the consumer and the client for best case resolution.
Accountable a for any update required in cases resolution process.
What experience you must have to apply for this position:
Trilingual English-Spanish-French B2+ level, Spoken and written.
High School Diploma.
1 year of experience with Knowledge of G-suite programs (Sheets,Docs,Slides,etc).
Nice to have:
Excellent communication Skills.
Team work Skills.
Primary Location:
CRI-HerediaFunction:
Function - Customer ServiceSchedule:
Full timeEquifax Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Equifax Inc. and has not been reviewed or approved by Equifax Inc..
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Retirement Support — Savings programs include a 401(k) with company matching and, in some contexts, profit-sharing or pension components. These are described as solid parts of the total package.
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Parental & Family Support — Programs include paid parental leave for birth and non-birthing parents and adoption assistance. Company materials highlight these benefits as part of a family-supportive offering.
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Flexible Benefits — Multiple medical plan choices, dental and vision options, FSAs/HSAs, and voluntary supplemental coverages enable customization. The company publishes plan summaries and SPDs to help compare cost and coverage by location and tier.
Equifax Inc. Insights
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What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
