Treats Lead

Position Summary: The Kith - Treats Lead is the face of the Kith Treats shop. They are friendly and welcoming, and strive to offer a top‑tier experience to all new customers as well as returning ones. They are passionate and committed to delivering positive results for the brand. They are a support to the team.

RESPONSIBILITIES

Primary Responsibilities:

•  Work in perfect alignment with others and collaborate to build true team cohesion

• Work with the Treats Management Team to set goals for personal skill development for themselves and their team

• Maintain a warm, friendly, and personal approach toward team members and customers

• Ensure compliance with all company policies and procedures

• Respect the company’s needs regarding availability and scheduling

• Maintain the cleanliness of their sales area and assist the shop's management team with housekeeping responsibilities when needed

• Consistently promote and uphold exceptional customer service

• Demonstrate thorough knowledge of the products, company history, company policies, and store and brand strategies

• Handle opening and closing procedures for the registers

• Ensure compliance with and supervision of HACCP standards

• Customer service: monitor customer feedback left on social media and respond appropriately and promptly 

REQUIREMENTS

Availability:

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.

• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.

Experience:

• 2 to 3 years of experience in a sales‑related position. Experience in a food and/or beverage‑related role would be a plus

• Customer‑facing experience would be an advantage

• Ability to interact openly and easily with others

• Strong personal leadership skills and a desire to succeed

• Ability to communicate effectively with customers, colleagues, managers, and leadership

Skills/Abilities:

• Ability to perform business math

• Ability to multi-task

• Efficient communication

• Ability to lift and move 30lbs.

• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.

• Ability to stand and walk for prolonged periods of time.

WHO YOU ARE

Professional Characteristics:

• Rigorous: Works with great attention to detail, ensuring that every aspect of a task, project, and/or process is thoughtfully considered, addressed, and executed for optimal results

• Innovative: Operates with a forward‑thinking, solution‑oriented mindset, ensuring that projects, processes, and procedures are designed for long‑term success and in the best interest of the brand

• Team‑oriented: Works effectively across teams and within their own team, ensuring that all decisions are shared as a collective effort, with strong awareness of their impact on others. They naturally serve as a guiding voice

• Passionate: Works with passion and care, ensuring that strong ethics and empathy are at the core of their attitude. Their behaviour reflects the brand’s vision, mission, and goals in the best possible way

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.

The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. 

Kith welcomes and encourages applications from people with disabilities. Accommodations are available on request from candidates taking part in all aspects of the selection process.

All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering remote or hybrid work, is fraudulent.